Director of Service and Support Administration

At the Delaware County Board of Developmental Disabilities, we believe every person deserves the opportunity to live, learn, work, and thrive as a valued member of our community. We support individuals with developmental disabilities and their families across all stages of life—empowering people, strengthening connections, and fostering a community where everyone belongs.

Joining DCBDD means becoming part of a mission-driven team grounded in compassion, collaboration, and respect for the dignity and potential of every person we serve.

To inspire, empower, and support people to achieve their full potential.

All people will lead personally fulfilling lives.

We expect every team member to model these values in their work, their decisions, and their interactions.

The Director of Service and Support Administration provides leadership and oversight for DCBDD’s Service and Support Administration (SSA) department to ensure the delivery of high-quality, person-centered services. This role is responsible for guiding SSA supervisors and staff, ensuring compliance with all applicable laws and standards, and promoting excellence in service coordination, Medicaid program oversight, and person-centered planning. The Director drives performance outcomes, strengthens quality assurance practices, supports organizational strategic initiatives, and collaborates with internal and external partners to advance DCBDD’s mission and enhance the health, safety, and quality of life of people served.

• Provides leadership, supervision, and guidance to the agency’s Service and Support Administration (SSA) function.
• Supervises, directs, and evaluates the work of the Service and Support Administration Supervisors and Office Assistant; recommends corrective and disciplinary action as determined necessary.
• Ensures alignment with DCBDD’s mission, vision, and values to promote excellence.
• Provides effective implementation of improvements that will continually allow programs and services to meet the needs of people served.
• Oversees and monitors employee performance to ensure departmental Key Performance Indicators (KPIs), timelines, and quality standards are consistently met; ensures consistency and quality of SSA documentation, including compliance and accuracy of Ohio Individual Service Plan (OISP) reviews, Targeted Case Management (TCM) productivity, and TCM case notes.
• Assures staff obtain and maintain certification(s)/credential(s) deemed necessary by DCBDD, OAC, ORC and/or DODD.
• Provides program support for waivers, Medicaid Services System (MSS), Individual Data System (IDS), Monthly Rate Calculator (MRC), or other Medicaid programs.
• Monitors OISP implementation, person-centered planning process, and outcomes.
• Manages appeals and grievances as assigned; acts as a representative of the county board for resolution of complaint process.
• Reviews quality assurance data to identify opportunities for training and assist in the development of curriculum.
• Monitors and oversees the Family Support Services (FSS) program and professional service contracts to ensure funds are used appropriately, services meet individual and family needs, and all activities comply with established guidelines and budgetary limits.
• Assures the health, safety, and welfare of people served; reports major unusual incidents to include alleged abuse/neglect in accordance with Ohio Revised Code 5123;
  Administrative Rule ; and County Board policies and procedures.
• Assists with the development, implementation, and review of Medicaid-specific and department policies, procedures, and protocols.
• Participates in agency-wide strategic planning activities related to long range plan and annual operating plan, policy and procedure writing, and decision making.
• Provides information regarding the availability of services to individuals, organizations, and community members; assures Medicaid and departmental compliance with all applicable laws, rules, regulations, effective practices, policies, and procedures.
• Works within the community to foster and promote the mission of the program.
• Attends and participates in meetings,…