Director of Service and Support Administration; SSA

Overview

At the Delaware County Board of Developmental Disabilities (DCBDD), we believe every person deserves the opportunity to live, learn, work, and thrive as a valued member of our community. We support individuals with developmental disabilities and their families at every stage of life, connecting them with resources, creating opportunities for inclusion, and empowering them to achieve their goals. Our work is driven by compassion, collaboration, and a deep respect for the dignity and potential of every person we serve.

Joining our team means more than just starting a new job, it is becoming part of a mission-driven organization where your skills make a lasting difference in the lives of others and in the heart of our growing community.

Mission: To inspire, empower, and support people to achieve their full potential.

Vision: All people will lead personally fulfilling lives.

Candidates must model the following established core values:
Inclusion, Equity, and Integrity.

The Director of Service and Support Administration provides leadership and oversight for DCBDD’s Service and Support Administration (SSA) department to ensure the delivery of high-quality, person-centered services. This role is responsible for guiding SSA supervisors and staff, ensuring compliance with all applicable laws and standards, and promoting excellence in service coordination, Medicaid program oversight, and person-centered planning. The Director drives performance outcomes, strengthens quality assurance practices, supports organizational strategic initiatives, and collaborates with internal and external partners to advance DCBDD’s mission and enhance the health, safety, and quality of life of people served.

• Bachelor’s Degree in social work, counseling, education, health and human services, law enforcement, behavioral science, or a related field and five (5) years professional related work experience;
  Master’s Degree in related field and three (3) years of supervisory experience preferred; an equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.
• Service and Support Administration Supervisor Certification per OAC 5123-5-02, or the ability to obtain at time of appointment and maintain throughout employment.
• Must possess a valid State of Ohio Driver's License and acceptable driving record as stipulated by the Board’s insurance carrier.
• Ability to promote positive culture in all areas of responsibility, including but not limited to, the individuals served by the county board and their families, Board members, staff members, providers, and community partners; interprets a variety of instruction in written, verbal, and picture form; collects and track data; completes routine forms; prepares accurate documentation; compiles and prepares reports; communicates effectively; maintains records according to established procedures;
  
  handles inquiries from vendors and co-workers; develops and maintains effective working relationships; resolves complaints.

Physical Requirements: Sedentary work strength level. The physical requirements of the position are identified as sedentary work, which may require the lifting of up to ten (10) pounds occasionally. The physical activity of the position is manual dexterity, talking, hearing, reaching, and navigating your environment. Ability to operate standard office equipment in the performance of essential functions (e.g. copy machine, fax machine, personal computer, and telephone).

Other Requirements
:
Successful participation and completion of a criminal records check (BCI and/or FBI) and registry/database check as required by DODD, driving record checks, and DCBDD receiving favorable reference reports.

• Provides leadership, supervision, and guidance to the agency’s Service and Support Administration (SSA) function.
• Supervises, directs, and evaluates the work of the Service and Support Administration Supervisors and Office Assistant; recommends corrective and disciplinary action as determined necessary.
• Ensures alignment with DCBDD’s…