Community Health Worker - Ohio Mobile - R10250-23

Community Health Worker - Ohio Mobile - R10250-23 Job Summary

The Community Health Worker participates as a member of the inter-disciplinary care team (ICT) to coordinate care for members.

• Engage with the member in a variety of settings to establish an effective, professional relationship. Settings for engagement include but are not limited to hospital, provider office, community agency, member’s home, telephonic or electronic communication.
• Accompany members to appointments and other social service encounters when necessary.
• Coordinate logistics to support members’ care plan goals and interventions – reminders, transportation, and childcare arrangements.
• Verify eligibility, previous enrollment history, demographics and  status of each member.
• Contribute to assessments by gathering information from the member, family, providers and other stakeholders.
• Contribute to the development and implementation of the individualized care plan based on member’s needs and preferences, reporting information to the Case Manager.
• Assist with identifying and managing barriers to achievement of care plan goals.
• Assist with empowering the member to manage and improve their health, wellness, safety, adaptation, and self‑care through effective care coordination.
• Assist with the provision of health education and wellness materials as directed by the Case Manager(s) or Team Lead.
• Evaluate member satisfaction through open communication and monitoring of concerns or issues.
• Maintain appropriate documentation within protocols and guidelines of the Care Management program.
• Look for ways to improve the process to make the members’ experience with Care Source easier and share with leadership to make it a standard, repeatable process.
• Regular travel to conduct member, provider and community based visits as needed to ensure effective administration of the program troupe.
• Perform any other job duties as requested.

• High School Diploma or General Education Diploma (GED), is required.
• Minimum of two (2) years of experience in either volunteer or paid position working in community settings with at‑risk populations providing coordination of services is preferred.

• Proficient with Microsoft Office, including Outlook, Word and Excel.
• Sensitivity to and experience working within different cultures.
• Good interpersonal skills.
• Ability to work independently and within a team environment.
• Ability to identify problems and opportunities and communicate them to management.
• Develop passando to local, state & federal healthcare laws and regulations and company policies regarding case management practices.
• Demonstrate compassion, support and collaboration with members and families.
• Self‑motivated and inquisitive.
• Comfort with asking pertinent questions.
• Ability to work in a fast挑战 pace environment.
• Ability to demonstrate and promote ethical conduct.
• Ability to develop positive relationships with all stakeholders.
• Awareness of community & state support resources.
• Organized, detail‑oriented and conflict‑resolution skills.
• Ability to keep composure and professionalism during times of high emotional stress.
• Ability to maintain confidentiality and act in the company’s best interest.
• Proven track record of demonstrating empathy and compassion for individuals.
• Proven track record for improving processes to make things easier for those you have served.

• Community Health Worker Certification, or equivalent approved Orthodox program, is preferred.
• Must have valid driver’s license, vehicle and verifiable insurance. Employment is conditional pending successful clearance of a driver’s license record check and verified insurance. If the driver’s license record results are unacceptable, the offer will be withdrawn or, if employment has begun, it may be terminated.
• Influenza vaccination is required. Care Source requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required…