Experienced 911 Dispatcher​/Telecommunicator

Experienced 911 Dispatcher / Telecommunicator

We are looking for experienced 9-1-1 Dispatchers who can step in and quickly make a difference for our community. If you have experience in an emergency communications center handling 9‑1‑1 and police, fire, and/or EMS dispatch, we would love to talk to you.

• 1+ Years = $31.02 an hour
• 2+ Years = $32.43 an hour
• 3+ Years = $33.88 an hour
• 4+ Years = $36.42 an hour

Delaware offers a great atmosphere and benefits. In addition to advanced step placement for pay, prior public service credit allows for a higher vacation earning placement. A shift differential of $1.00 per hour is paid for second and third shift hours.

While we would prefer candidates with certifications in CPR/AED, APCO PST1, and emergency medical dispatch, we are willing to train the right candidate with the minimum experience.

DELCOMM is the primary public safety answering point for Delaware County, answering all landline, voice‑over‑internet, and wireless 9‑1‑1 calls placed in the County. We dispatch for thirteen fire departments, Delaware County EMS, Delaware County EMA, Powell Police Department, and Delaware City Police Department. The individual responds to requests for service via telephone and radio, employing telephone interviewing techniques and radio transmissions, rapidly and accurately processing information, prioritizing, making referrals, and initiating the proper response promptly, maintaining caller, responder, and public safety awareness.

Individual reports directly to a Tour Commander.

• First Shift – 6:00 am to 2:00 pm
• Second Shift – 2:00 pm to 10:00 pm
• Third Shift – 10:00 pm to 6:00 am

The nature of our work requires that our team members work irregular hours, including nights, weekends, and holidays. Shifts are determined biannually based on seniority.

• Phase 1 – Classroom Training
• Phase 2 – Call‑taking
• Phase 3 – Fire Dispatching
• Phase 4 – Law Enforcement Dispatching
• Phase 5 – Independent/Evaluation Only

Selection Process for a March 16th start date.

January 11th – Job post closes

January 14th – Deadline for candidates to view an informational video and fill out a survey

January 21st – Candidates who indicated they would like to move forward must complete Criticall testing by this date

February 2nd – 9th – Phone interviews begin. Dates for in‑person interviews will be revealed to selected candidates.

Individual must have a high school diploma or GED, familiarity with computers and basic computer applications, and keyboarding experience. As a condition of continued employment, within one year of the hire date, the individual must successfully complete and maintain certification in CPR/AED, all the current APCO required disciplines, NIMS certifications, and any other required standards. Individual must meet and maintain all required licenses and certifications as a continued condition of employment.

Must possess a valid driver's license and have an acceptable driving record. Individual must meet and maintain qualifications for driving on county business at all times, including insurability. Must maintain all required licenses and certifications as a continued condition of employment.

• Provides emergency first responder communications link between the public and public safety entities;
• Processes telephone calls, analyzes situations rapidly and accurately, determines effective courses of action, completes required paperwork, maintains detailed records of action, and performs clerical duties as needed;
• Provides standardized emergency telephone procedures to callers using an automated pre‑arrival telephone instruction system;
• Processes radio communications for public safety responders, and maintains detailed records of such traffic;
• Assists public safety entities in disaster response and preparedness;
• Maintains thorough working knowledge of all operational and administrative rules, regulations, codes, laws, policies, and procedures that govern duties within the Center and employment within the County;
• Establishes and…