Senior Product Associate - Service

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate within the Service Product Group in Community & Consumer Bank (CCB), you will contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. You will collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy, and building the roadmap to solutions that impact millions. You will develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

• Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Consider and plan for upstream and downstream implications of new product features on the overall product experience
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle
• Write the requirements, epics, and user stories to support product development
• Perform in-depth analysis for fact-finding on existing behavior of the system (including business logic and end-to-end data flow) and educate stakeholders to help ensure the build of comprehensive, robust requirements
• Refine stories to a level of detail that will enable code to be written and tested without defects or requirements gaps; write acceptance criteria and generate test scripts
• Manage product backlog along with Product Owners – including having 2 sprints backlog refined and partnering with Scrum Master on sequencing

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Must have the ability to easily assimilate information and learn new applications and processes
• Expertise in business requirements writing and communication
• Must have a solid ability to analyze complex system requirements and present findings to both technical and non-technical stakeholders
• Proven track record of delivery and new product feature creation

• Experience, ideally in process re-engineering, customer-centric functions and working with global teams
• Experience with agile product development and software delivery lifecycle; advanced knowledge of using tools like Confluence and JIRA;
  Agile/Scrum certifications a plus
• Familiarity with the business services and offerings associated with financial services and understanding of the financial services industry and Regulatory, Legal, and Risk environments