Medical Assistant II

Job Description: If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk? Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand‑alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton.

We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand! Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location:

Sussex Campus Hospital
Status:
Full Time 80 Hours

Shift: Days
Salary Range: $18.73 – $28.09 hourly

Perform back‑office duties under the direction of a physician or APC to assist in the examination and treatment of patients. Responsibilities include obtaining patient history, vital signs, and assisting in performing simple office procedures as trained. May also perform front‑office duties necessary for the efficient day‑to‑day operation of an outpatient physician office practice. Mentor and train staff in the Medical Assistant I position.

• Obtain patient history and measure vital signs, such as pulse rate, temperature, blood pressure, weight and height. Record information as appropriate in Epic. Document chief complaints and all actions taken. Alert the physician/APC of problems, concerns and/or abnormalities.
• Set up exam/procedure rooms, including instruments for minor procedures. Clean and sterilize instruments, equipment and clinical areas following defined procedures and protocols.
• Assist the physician/APC with simple patient procedures. Act as chaperone for all female patients as needed.
• Maintain patient records, treat as a legal document requiring proper documentation and strict confidentiality. Manage/maintain Joint Commission and CLIA requirements for in‑office logs.
• Greet patients and families upon arrival and initiate all proper forms for the medical and financial record, obtaining the patient and/or responsible party’s signature as necessary.
• Perform patient registration, obtaining insurance authorizations, following current insurance authorization procedures.
• Schedule new and follow‑up patient appointments. Schedule referrals to other providers as needed.
• Maintain efficient patient flow.
• All other duties as assigned within the scope and range of job responsibilities.

• Education:
  
  High School Diploma or GED
• Credential(s):
  Basic Life Support
• Experience:
  
  Eighteen (18) months of experience as a Medical Assistant, CNA, or Patient Care Tech in a clinical setting. Or 1‑year experience if completed accredited medical assistant program, certified nursing assistant program, or completion of Bayhealth’s Internship MA Training Program.
• Preferred:
  Two (2) years’ experience in a clinical setting to include obtaining patient history, vital signs and simple office flow.

• Education:
  
  Certificate Program
• Credential(s):
  Certified Medical Assistant
• Experience:
  
  Completion of an accredited certificate program such as Medical Assistant or Nursing Assistant. (If no credentials, preferred experience as described above.)