Experienced Automotive Service Advisor - Milford, DE

Experienced Automotive Service Advisor - Milford, DE

Join the award-winning team at i.g. Burton Auto Group
. As a Service Advisor
, you will serve as the liaison between our technicians and customers, explaining necessary repairs and maintenance, and ensuring customer satisfaction.

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Inform customers of needed/recommended factory maintenance
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Manage extended service contracts
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

• Dealership experience a plus
• Bi-lingual a HUGE plus
• Energetic/go-getter
• Ability to work in a fast paced environment
• A love for cars and helping customers with their vehicle needs
• Experience with Reynolds & Reynolds a plus
• Sales experience

• Health Insurance
• Dental Insurance
• Vision
• Short Term Disability
• Long Term Disability
• Life Insurance
• Paid Time Off
• 401(k) Retirement Plan
• Paid Holidays

Since 1908, i.g. Burton & Company, Inc has provided employment opportunities to thousands of people in Delmarva. We have a generational legacy and value our employees. If you want a career for a lifetime, we want you.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, protected hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Other

Industry: Motor Vehicle Manufacturing