Associate Intake Coordinator

Employer Industry

Healthcare Services

• Salary up to $24.19
• Opportunity for career advancement and growth within the organization
• Flexible work environment with the option for remote work
• Supportive and collaborative work culture
• Chance to make a positive impact on member and provider experiences

• Complete Prior Authorization outbound call tasks and/or inbound triage case creations in compliance with regulatory guidelines
• Perform verbal outbound call tasks following a detailed script and properly log results within the utilization management platform
• Enter required fields to set up case builds and assign urgency for the Intake Coordinator
• Communicate approvals and denials of requested authorizations to members and providers
• Assist with other duties as assigned or requested

• Must possess a High School Diploma
• Good written and oral telephonic communication skills
• Ability to navigate through multiple systems simultaneously
• Knowledge of administrative and clerical procedures
• Ability to interact well with peers, supervisors, and customers

• 1 year of Customer Service experience
• 1 year of Call Center experience
• 1 year of Healthcare experience

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