Motor Services Branch Manager - Tax Collector's Office

The Constitutional office of the County Tax Collector is seeking to fill a Motor Services Branch Manager position, which is an executive position that is responsible for coordinating all work and staff of a branch office. Work is performed under the general direction of the Motorist Services Administrator. The following duties are illustrative and not all inclusive. Omission of specific duties does not exclude them from the position if the work is similar, related or should be logically assigned to the position.

• Embrace and lead others in the fulfillment of the Tax Collector Office's Mission while maintaining the Office's core values.
• Ensure efficient and effective provision of services provided through the Tax Collector's Office within a specific branch through personal effort and directing the effort of the assigned employees.
• Foster a spirit of teamwork that allows for the discussion of ideas, conflict resolution and appreciation of team members that enables employees and the department to succeed.
• Hold employees accountable for the quality and quantity of the work performed, and adherence to direction, rules, laws, policies and procedures that guide our work processes.
• Oversee the training, progression and evaluation of assigned employees.
• Conduct employee investigations and apply disciplinary actions in a fair and impartial manner, abiding by tax collector policy that is outlined in the Administrative Policies and Procedures Manual.
• Prepare or oversee the preparation of various reports, balancing procedures and all branch financial reporting.
• Maintain sufficient controls to ensure that funds and inventoried items are accounted for at all times.
• Provide input to the Tax Collector or designee on changes to, or creation of, procedures, rules and regulations.
• Make recommendations for hiring and termination of employees.
• Make recommendations for consideration of employees for promotional opportunities and probationary terms.
• Attend and participate in motorist services coalition, any additional training classes, conferences or seminars as deemed necessary.
• Respond to mail, telephone and electronic inquiries relating to work.
• Oversee customer relations and the resolution of complex transactions and/or conflicts.

• Graduation from an accredited two-year college with an Associate Degree in business or related field.
• Five (5) years of progressive experience with a Florida Tax Collector's Office with three (3) years in the Motorist Services division including Tag/Title and driver license knowledge.
• Must possess a valid Florida Driver's License.
• Possess CFCA certification or obtain it within three (3) years of assuming the position.
• Knowledge, understanding and ability to apply appropriate law, rules, policies and procedures as set forth by the Florida and United States Constitutions, Florida Statutes, Department of Revenue, local ordinances, Department of Highway Safety and Motor Vehicles, Florida Department of Agriculture and Consumer Services, Florida Fish and Wildlife Conservation Commission and/or any other organization the Tax Collector partners with as those laws, policies and procedures relate to transactions/business conducted by the Tax Collector's Office.
• Knowledge of the Tax Collector's Office policies, procedures and practices and the ability to instruct and hold others accountable in those concepts.
• Ability to access, input and retrieve information from a computer using various programs and applications; including but not limited to:
  Tax Sys and Microsoft Excel and Word.
• Ability to use various office machines and equipment to perform job duties.
• Ability to troubleshoot and correct minor hardware malfunctions on equipment.
• Must possess strong verbal and written communication skills that demonstrate an ability to communicate effectively at all levels of the organization (Ability to type 35 WPM).
• Proven leadership skills with the ability to collaborate, influence others and build consensus and commitment to a recommended direction.
• Ability to establish and maintain effective internal and external working relationships.
• Ability to identify, analyze and resolve problems.
• Ability to…