Bilingual Care Coordinator: Administrative

Position

Purpose:

At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together.

Creates a seamless patient experience through exceptional service, accurate scheduling, and strong communication.

Responsible for front desk operations including intake, scheduling, compliance calls, documentation accuracy, and communication.

• Greet patients warmly and manage check-in/check-out with precision.
• Schedule and confirm appointments to support care plan completion.
• Execute compliance outreach for missed or at-risk patients.
• Support fulfillment of provider orders and care plan components.
• Collaborate with rehab staff to maintain unified clinic flow.
• Assist rehab team when therapy volume is high.
• Maintain lobby professionalism and organization.
• Support unified clinic-wide efforts toward patient outcomes.

• Collect accurate insurance and demographic information to ensure clean claims processing and proper documentation in EHR system.
• Communicate clearly with patients about copays, deductibles, out-of-pocket estimates, and payment expectations.
• Collect payments at check-in or check-out following company protocols.
• Maintain awareness of various insurance types (PPO, HMO, PIP, WC, Managed Care) and understand how each impacts coverage within Complete Care’s model.
• Identify when services require pre-authorization and initiate the appropriate workflow.
• Monitor, track, and follow up on outstanding pre-authorizations.
• Escalate authorization or eligibility concerns promptly to reduce delays or claim denials.

• Schedule, confirm, and manage appointments across chiropractic, medical, MRI/imaging, injections, procedures, and follow-up services.
• Ensure all patients are fully scheduled throughout their plan of care.
• Perform compliance calls, appointment reminders, and outreach for missed or rescheduled visits.
• Maximize schedule productivity and fill rates across multiple service lines.
• Ensure proper fulfillment of provider-directed orders.
• Provide patients with clear preparation guidance and restrictions based on their orders.

• Support patient compliance through consistent communication and proactive follow-up.
• Monitor show rates, production metrics, and compliance trends.
• Reinforce care plan understanding to support patient engagement.
• Collaborate with leadership to reduce cancellations and improve retention.

• Demonstrate Conscious Leadership—empathy, curiosity, and accountability.
• Exhibit reliability, ownership, and strong follow-through.
• Communicate clearly and compassionately with patients and team members.
• Contribute positively to a unified, patient-first clinic culture.
• Demonstrate flexibility, teamwork, and solution-oriented communication.

• Excellent customer service and interpersonal communication.
• Strong organizational skills and ability to multitask.
• High accuracy in scheduling, documentation, and insurance data collection.
• Adaptability to evolving workflows and clinic needs.

Preferred: 1–2 years administrative or customer service experience; healthcare preferred. We will train service-minded individuals.

Monday: 8:00AM–11:00AM, 3:00PM–6:00PM
Tuesday: 12:30PM–7:00PM
Wednesday: 8:00AM–11:00AM, 3:00PM–6:00PM
Thursday: 12:30PM–7:00PM
Friday: 7:00AM–1:00PM

If you're ready to be part of a team that values compassion, professionalism, and excellence in patient care, Complete Careis the place for you! Join us in making a difference in the lives of our patients every day.

AtComplete Care, we take pride in providingequal employment opportunitiesto everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.