Specialized Project Coordinator

Description

Under the direction of the Vice President of Project Logistics, this role is responsible for the operational detail for assigned account(s) with a heightened focus on specialized and over-dimensional project freight. The position will be focused on daily account activities that directly impact the operational success, customer and carrier experience. There will be a heightened focus on load building, scheduling and customer/carrier updates.

• TMS entry
• Work with carriers to receive, review all permits and ensure permits are accurate and applicable
• Create route maps for OD projects, review and identify potential challenges and address
• Manage Tive tracking and route building
• Operational oversight on customer updates including portal and email communication
• Respond to customer and carrier inquiries and provide updates in a timely manner
• Appointment scheduling and rescheduling
• Oversee order tender management promptly and efficiently
• Collecting facility info and updating portals to gain visibility from a project perspective
• Become educated in all modes of transportation to include but not limited to, Barge, Rail, Super load OTR, Off-road/site transportation, and crane and rigging operations.
• Help with route Surveys, permit scheduling and any additional operational duties to ensure the safety and success of the project.
• Issue escalation and resolution
• Managing and Relaying tracking information and status updates to the expectations of the customer requests
• Building a relationship with daily contacts to become an influential partner
• Build strong partnerships with internal pillars and their leaders
• Resolve problems, including identifying issues, thinking critically to determine the best course of action, and implementing solutions
• Understand the technology platform and drive automation
• Assist in claims process, collecting necessary documents and relaying appropriate information to Evans’ Claim Department
• Provide support to the Accounts Payable and Receivable teams to ensure accurate invoicing and efficient billing processes.
• Perform all other duties as assigned

MINIMUM QUALIFICATIONS AND REQUIREMENTS

Education:

N/A

Experience / Training:
Ability to thrive under deadlines and work in a team environment. Excellent verbal and written communication skills. Driven, enthusiastic, and highly motivated. Ability to build strong relationships. Strong organizational skills and sense of urgency. Exceptional customer service skills. Proven problem solving and analytical skills. High attention to detail and ability to multi-task. Ability to read, write, type, and speak English fluently.

Licenses /

Certifications:

N/A

Technology / Equipment: N/A

Travel:
Travel may be required for onsite project management or continuing education and knowledge growth

Education:

Bachelor’s degree preferred.

Experience / Training:
Experience and working knowledge of the transportation / logistics industry.

Licenses /

Certifications:

N/A

Technology / Equipment: N/A

While performing the duties of this job, the employee must be able to continuously sit, use a keyboard, calculator, and telephone. The employee is occasionally required to stand, walk, stoop, and/or kneel. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.