Kitchen, Bath & Lighting Store Sales Design Consultant

Overview

The Kitchen, Bath & Lighting Store Sales Design Consultant is a Sales Design Consultant I role aimed at achieving annual sales targets by delivering exceptional customer service, understanding project needs, managing the sales process, tracking orders, and ensuring customer satisfaction. The position reports to the Store Manager and involves daily interaction with customers, contractors, and distributors. Responsibilities include addressing basic issues, escalating complex ones, participating in training, maintaining a tidy showroom, and assisting with store tasks as directed by the Store Manager.

This role is focused on achieving sales outcomes and providing best-in-class customer service.

• Drive sales to meet and exceed sales targets set by the Store Manager; minimum of $350,000 invoiced sales annually.
• Provide outstanding service to each customer by:
  • Creating a customer-friendly and professional environment
  • Greeting and acknowledging every customer
  • Determining scope and factors affecting their project including budget, style preference, layout and function
  • Maintaining professional standards at all times during the customer experience
• Administer the sales process to ensure timely and accurate completion of all sales:
  • Conduct and document daily follow-up on outstanding quotes
  • Process quotes and sales paperwork
  • Contact vendors and shippers to track orders for customers and ensure quality service
  • Follow up on sales to ensure customer satisfaction and service
• Handle basic issues and problems; escalate more complex issues to the Store Manager or more senior Sales Design Consultants
• Participate in trainings through internal resources and vendor programs to continue to develop basic sales skills and product knowledge
• Help maintain a well-organized, aesthetically pleasing showroom
• Assist with normal store maintenance tasks (inventory, display maintenance, literature library, etc.)
• Other duties/responsibilities as assigned by the Store Manager
• Drive discussions with Store Manager to analyze and drive sales growth through proficiency in sale metrics and business drivers (close rate, margin, etc.)
• Develop repeat sales, new relationships and future business opportunities with trade relationships
• Develop a diverse knowledge of all product lines and/or become product line expert
• Entry level job site visits and contractor outreach and visits

• 1-3 years of relevant sales or industry-specific experience preferred.
• Educational background:
  Undergraduate/trade school/design education completed or in progress preferred, or the ability to demonstrate hands-on learning through experience. Interior design degree not required.
• Flexible schedule, including retail hours, and occasional evening hours for events
• Highly personable and skilled at interacting with clients and prospects at various knowledge levels
• Ability to handle a fast-paced and changing environment
• Computer knowledge and ability to learn First Supply LLC's business system
• Effective communication skills
• Ability to read, speak, understand and write English
• Ability to perform basic arithmetic (add, subtract, multiply, divide) for units of measure
• Regular, reliable attendance
• Satisfactory score on the Caliper Assessment
• Valid driver’s license and a driving record that meets underwriting standards
• Ability to be bonded as defined by First Supply Group's fidelity bond insurance carrier; reliable vehicle with appropriate insurance
• Proficiency in 20-20 software is a plus

• Behavioral
  
  Competencies:
  • Strong sales ability/persuasion
  • Communication
  • Contributing to team success
  • Customer focus
  • Leading through company vision and values (People, Performance & Relationships)
  • Ability to manage time and workload
  • Navigating within organizational software, policies and procedures
• Physical Requirements:
  • Sedentary to light exertion
  • Frequent standing, walking and sitting
  • Frequent talking and hearing
  • Constant use of near and far vision
  • Constant use of keyboard
  • Occasional reaching, pulling and crouching
  • Ability to travel to and from on-site customer appointments
• Job Location and Exposures:
  Activities occur mainly indoors but on-site visits for measures and customer appointments are required occasionally
• Equipment Used:
  • Computer, mouse and standard keyboard
  • Standard office equipment
  • Telephone

Gerhard's, owned and operated by First Supply, is the largest and most versatile kitchen and bath store in the upper Midwest. We offer a wide variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. Visitors will see complete kitchen and bath suites, many working models. A broad selection of eco-friendly options is available.

First Supply is a leading wholesale distributor providing industrial customers and building contractors with a broad range of products and services. It has over 700 employees, 29 operating facilities, and serves Wisconsin, Minnesota, Iowa, Illinois and Michigan with substantial inventory and…