Front Desk & Sales Physical Therapy Clinic

Overview

ACTIVELY HIRING – Front Desk & Sales

Position:
Patient Care Coordinator for a Growing Physical Therapy Clinic

Are you looking to be part of a growing business in which you can make a massive impact on the lives of its clients now and far into the future? Do you love the idea of selling-to-serve and nurturing relationships with people in order to help them? Would you like to be instrumental in revolutionizing a growing business and playing a vital role in developing its systems and procedures?

Are you a self-starter where being organized is a priority? Do you enjoy being creative in your work and being provided autonomy to WOW your clients? Are you able to multi-task and prioritize projects while simultaneously meeting deadlines and prioritizing your day?

Do you have experience in sales? Are you able to overcome objections to help someone truly see the value in something that they may not have immediately recognized? Can you communicate effectively with people from all different backgrounds – with both verbal and written communication? Do you connect with clients and their families in a deep and impactful level to empower them to obtain what THEY really want?

Do you get a thrill from selling products and services you know will have a massive impact on peoples’ lives?

Do you have a drive for learning and growing as a person and as a professional? We know that real ‘A Players’ love to be held accountable for high standards of performance, which means you’ll be given your own key objectives and outcomes. When these are consistently met and exceeded, you’ll experience substantial benefits and privileges and room for growth in this role.

We are the Premiere Integrative Physical Therapy Clinic of the Midwest offering a cutting-edge combination of Traditional and Holistic therapies for optimal results. We are a small but growing clinic with 8 years of established care, helping patients with chronic/complex to simple/acute problems. We focus on keeping patients active and avoiding medications or surgeries.

Our culture prioritizes not only great patient care but also taking care of our employees. We’ve created a place where the team loves to learn and grow, and patients look forward to returning.

Website:

Our team currently includes 3 Physical Therapists and we are adding a Sales/Patient Care Coordinator to support rapid growth and exceptional patient experience.

The right person has sales experience and can manage different personalities with kindness and compassion. You will answer questions, overcome objections, and convert inquiries into paying patients, both on the phone and in person.

Your role is a key driver of the practice. You will manage the clinic phone line, follow up with leads, convert inquiries to paying patients, and ensure patients are welcomed and cared for. You will respond to email and social media inquiries and assist with marketing, scheduling, and other projects.

Your success is tied to the practice’s success. Booking new patients and retaining them as lifelong customers drives revenue and future growth, including professional growth, bonuses, and raises.

You will create a service-focused customer experience that patients are excited to pay for and eager to tell others about.

• Be a Leader: take on leadership roles within the organization.
• Nurture incoming leads by phone and convert them to Initial Evaluations or Free Consultations.
• Explain the value of services and address price objections.
• Lead lengthy phone conversations (often 15-20 minutes) with new patients to ensure commitment.
• Track personal performance and report weekly results; analyze outcomes and seek improvement.
• Engage in sales training and participate in team trainings and meetings.
• Manage client relationships and network to establish referrals and partnerships.
• Utilize technologies to streamline operations (e.g., Google Docs, Google Calendar, Intake Q).
• Ensure callers are scheduled and understand time and cost commitments for therapy.
• Prepare patients for their first day and follow up for satisfaction.
• Develop procedures…