Business Support Specialist; part-time

Job Posting Title

Business Support Specialist (part-time)

640 SERVICE OKLAHOMA

D&S - Business Support Services

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Continuous if Blank

Part time

Temporary

The hourly rate for this position is $17.50. This is a part‑time position limited to a maximum of 24 hours per work week. Part‑time employees may not exceed 999 hours each year.

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best‑in‑class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

The Business Support Specialist is assigned duties and responsibilities involving document production and management through a variety of manual or technological processes. This may include preparing correspondence, reports or other documents, maintaining various filing systems, including computer records of various activities, reviewing and processing applications for permits or licenses, assisting agency customers with inquiries or problems concerning an assigned program area, processing various types of claims, requisitions, purchase orders and invoices for payment, and similar duties.

• Maintains a variety of records, such as perpetual inventories of supplies and materials and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports.
• Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements.
• Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs multiple tasks, such as posting and recording data.
• Adheres to local, state, and federal laws and policies.
• Produces documents of various levels of complexity, ranging from plain copy typing to the manipulation of data to create complex presentations.
• Receives, retrieves, and enters information using assigned computer or other data processing equipment; receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections.
• Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.
• Maintains an inventory of equipment and supplies used in office or shop operations; receives or delivers mail, materials, and equipment.
• Reviews and processes claims from vendors, contractors, medical providers and others for reimbursement or payment under various state programs.
• Assists customers in securing needed information and documents; conducts interviews to obtain information from clients; provides transportation or other assistance to clients as required.
• Reviews and optimizes records management processes and develops implantation processes.
• Level II – coordinates work activities; trains staff; manages and creates scheduled reports.
• Other duties as assigned.

• Processes various intake forms of placards (i.e. mail, portal, and SOK store) within the federally required timeframe.
• Types and scans placard data into various programs daily.

• Processes various intake forms of citations (i.e. mail, portal, and paper) within the federal required timeframe.
• Processes various intake forms of suspensions (i.e. mail, portal, and paper) within the federally required timeframe.
• Types and scans convictions/suspensions data into various programs daily.
• Processes and enters all received citations and suspensions into programs daily.
• Utilizes multi‑faceted computer systems to enter, review, and audit data to ensure accuracy and completion in a timely manner.
• Receives communications from internal and external sources and forwards to appropriate SOK divisions or state agencies.

• E…