Technical Support Representative

In this role the Technical Support professional will be responsible for testing, maintaining, and implementing applications and procedures around several Point-of-Sale systems. The ideal candidate will have experience in the retail and/or hospitality environment and have a technical aptitude for troubleshooting customer issues. We are seeking a candidate that is looking to be challenged technically, and exhibits the drive to become an expert in POS solutions.

All candidates should make sure to read the following job description and information carefully before applying.

Duties and Responsibilities:

* Resolves incidents and requests in a timely manner; documents work and resolution steps within service management tool.

* Must be able to perform duties with or without reasonable accommodation.

* Answers incoming support requests in a timely manner, following the proper processes and procedures for documenting and resolving issues.

* Provides support to users and contacts appropriate internal personnel or external vendors when further expertise is required.

* Adheres to standards, policies, and pre-established guidelines to perform the functions of the job.

* Upholds the security and confidentiality of documents and data within area of responsibility.

* Focuses on the Customer:
Seeks to understand underlying customer needs.

* Plans and Prioritizes:
Sets priorities and organizes information.

* Thinks Critically and Resolves Problems:
Responds to emerging problems in an accurate and timely manner.

* Proven experience in technical support and software troubleshooting.

* Motivated to take a leadership role in system solutions installation and training.

Knowledge/Skills/Abilities

* Gives attention to detail and follows instruction.

* Ability to stay organized and multi-task efficiently.

* Ability to work both independently and within a team environment.

* Establishes goals and works toward achievement.

* Effective time management; maximizes productivity. xrlwcon

* Ability to interpret and apply company policies and procedures.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

* 401(k)

* Dental insurance

* Employee discount

* Health insurance

* Paid time off

* Retirement plan

* Vision insurance

Education:

* Bachelor's (Required)

Experience:

* Customer support: 1 year (Preferred)

* iOS: 1 year (Preferred)

* Windows: 1 year (Preferred)

Ability to Relocate:

* DeKalb, IL 60115:
Relocate before starting work (Required)

Work Location:

In person