SAP Service Delivery Manager

Responsibilities

Reporting to VP, SAP , The Senior Service Delivery Manager is responsible for the planning, execution, and management of complex and large transformation engagements at clients
Accountable for the successful delivery of all project phases, releases, and project components for transformation projects
Responsible for overall quality, engagement, and adherence to the schedule and budget for the project
Produce recognized pieces of transformational thought leadership and present at an industry event
Ensure delivery of SAP solutions using Client delivery methodologies
Coordinate project timeline with her/his teams to ensure checkpoints and goals are met to the client's satisfaction
Collaborate with the project manager(s) in the management of overall resource allocation and capacity planning for the project(s)
Manage program level status, metrics, issues, and risks and oversee overall completion and sign-off on program deliverables
Oversee various transformational projects, implementing business process improvements, or implementing ERP systems for our clients
Leverage his/her broad business and technical expertise to address technology architecture, blueprinting, data analysis, business modeling, technical design, application development, integration, and enablement
Collaborate in scoping prospective engagements and developing proposals
Manage the technical relationship with the customer and be Client's 'face' (besides the Business Relationship manager) to the customer throughout the sales process
Master and maintain detailed knowledge of SAP's end-to-end solutions and product-suite configuration options
Attending and participating in discussions with Senior management and CxO level people and be able to influence their decision
Communicate competitive intelligence from the field
Supervising sub-management teams to facilitate continual improvements in overall delivery performance by resource repurposing, retraining, and skillset optimization
Enabling high-level performance benchmarks for existing junior team members

Presales and Ongoing Pursuits
Collaborating with teams to set standards for presales, delivery, and execution
The tactical ability to participate in presales, request for information responses, engagement in customer presentations, cross-sells, up-sells, and delivery interactions
Providing end-to-end tactical hands-on solutioning support in the presales process (vision, strategy, solution, model, pricing, presentation, review, ROM, and SOW)
Customer Cadence and Escalation Meeting Support
Providing Minutes of Meeting from Minor and/or Major meetings copying the GSDM Distribution List
Providing timely intelligence and updates regarding multiple customer stakeholder meetings, current customer pulse, and visibility to any major escalations immediately to the Global Service Delivery Director and Practice Director
SAP Global Delivery Manager will assist in various SAP/ERP programs/projects related to technology and service transitions
Manage reporting and resolution of issues, risks, and dependencies, proactively identifying potential planning gaps, implementing mitigations to risks, and driving actions to close issues
Provide project leadership to include ability to discuss and champion the business case for change to a business audience, and actively participate and execute high value business solutions
Role includes program planning and deployment, budget management, P&L management, risk management, operations transformation, systems integration, and software development
Evaluate, plan for, and drive organizational change
Assist in managing the approach, tools and processes that will be used to support business transition events

Qualifications

Demonstrated experience in managing transformational initiatives
At least 2 full life cycle S/4 HANA implementations as an SAP Project Manager with multi-module implementations (Finance, Sales, Production, Purchasing, Warehouse)
A minimum of 10 years prior transformational SAP consulting or equivalent industry experience
At least three years' experience in proposal and business case development
Willingness to travel 100%
Strong problem solver
Highly collaborative
Stro…