Service Foreman

Lead the Shop. Mentor Technicians. Drive Performance.

Truck Country is looking for a hands-on Service Foreman to lead our technician team and help drive a high-performing, profitable service department. This role is ideal for a strong technician leader who thrives in a fast-paced shop environment and is ready to take the next step in leadership.

If you're passionate about developing technicians, improving efficiency, and delivering exceptional customer service - we want to talk to you.

What You'll Do:

• Supervise and support Service Technicians on your assigned shift

• Assist with diagnostics and road testing as needed

• Review repair orders daily to ensure accuracy, quality, and efficiency

• Maintain technician efficiency at 96% or better while minimizing comebacks

• Partner with the Service Manager on technician development, training, and performance evaluations

• Mentor new technicians and support onboarding efforts

• Help drive department profitability and meet annual business plan goals

• Maintain a safe, clean, and organized shop environment
• Address customer concerns professionally and uphold our Customer Bill of Rights

This position assumes full-service department leadership in the absence of the Service Manager.

What We're Looking For:

• Valid CDL (preferred)
• Technical school certificate and/or related diesel service experience

• Proven leadership or supervisory experience in a shop environment

• Strong diagnostic and problem-solving skills

• Ability to interpret repair orders, safety rules, and technical documents

• Solid communication skills - both written and verbal

• Detail-oriented with strong organizational skills
• Proficiency with Microsoft Outlook and shop management software

Work Environment

This is a hands-on leadership role in a working diesel shop environment. You'll be around heavy equipment, moving mechanical parts, noise, and shop conditions daily. Regular on-site presence is required.

At Truck Country, we invest in our people. You'll have the opportunity to:

• Lead a skilled technician team
• Influence department performance and growth
• Develop future leaders
• Participate in manufacturer training
• Build a long-term leadership career within a growing dealership network

If you're ready to step into a leadership role where your experience, accountability, and mentorship truly matter - apply today.

Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the United States, serving customers across Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country® / Stoops has provided new and used medium- and heavy-duty trucks, expert service, a comprehensive parts inventory, and convenient financing solutions.

Truck Country® / Stoops Freightliner-Western Star is part of McCoy Group, Inc., a family-owned organization founded in 1958 by Robert McCoy in Shullsburg, Wisconsin. Today, the company continues to operate under the leadership of the McCoy family.

McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.