Customer Service Advisor

Location: Saltney

I’m recruiting on behalf of a well-established business operating within the contractor payroll and workforce solutions sector. The company provides payroll, compliance, and employment support services to contractors and recruitment agencies across the UK.

Due to continued growth, they are looking for a Customer Service Advisor to join their Chester-based team and support customers with day-to-day queries in a professional and timely manner.

The Role

This is a customer-focused, office-based position where you’ll act as a key point of contact for contractors and internal teams. You’ll be responsible for responding to queries, providing accurate information, and ensuring a high standard of service is delivered at all times.

Key Responsibilities

* Handling inbound customer queries via phone and email

* Providing clear and accurate information regarding payroll and services

* Managing correspondence and updating internal systems

* Liaising with internal departments to resolve queries efficiently

* Supporting administrative tasks linked to customer service activity

* Maintaining a professional and helpful approach at all times

About You

* Previous experience in a customer service or office-based role

* Strong communication skills, both written and verbal

* Confident using computer systems and Microsoft Office

* Organised, reliable, and able to manage multiple tasks

* A positive, customer-focused attitude

Experience with in payroll, financial services, or contractor environments is beneficial but not essential — full training will be provided.

What’s on Offer

* Salary of £25,275 per year

* Full-time, permanent role

* Monday to Friday, office-based in Chester

* Supportive team environment within a growing organisation

If you’re a customer-focused professional looking for a stable office role with development opportunities, please apply with your CV