PT Key Holder

PT Key Holder – Pet People

Join to apply for the PT Key Holder role at Pet People

At Pet People, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for the communities in which we serve. We believe these products improve the health and well‑being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long‑term relationships.

• Ensure that each customer receives outstanding service by providing a genuine, friendly and entertaining experience. Approach and engage every customer in conversation using open-ended questions Staaten active listening to determine their needs and provide them with appropriate item selections.
• Maintain solid product knowledge and keep current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Assist in processing shipment, replenishing product, merchandising and monitoring floor stock to ensure all product is priced, displayed and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Leave a lasting impression during every interaction; this includes carry out service.
• Handle escalated customer service related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Manager.
• Plan, assign and direct and complete work during shift including ensuring the accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with Pet People policies/procedures and applicable laws.
• Celebrate successes.
• Love what you do!

We offer competitive compensation and a great associate discount.

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness and mutual respect.
• Ability to multi-task and work in a fast paced, multiple priority environment.
• Ability to move merchandise up to 50lbs. frequently.
• Communication and problem solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

Seniority level:
Entry level.

Employment type:

Full-time. Job function:
Sales and Business Development. Industries:
Retail.