Principal Process Manager-Network Authorization Health & Compliance

Overview

As a Principal Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Principal Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

• Serve as a key liaison between the Network Authorization during all process reviews, internal and external audits — ensuring the Network Authorization is properly represented, identifying roadblocks and supporting their resolution
• Provide regular updates to senior leadership on recommendations for process definition, governance adoption, and issue management as it relates to compliance and regulatory demands
• Drive best in class process and governance definition and adoption across the department using tools such as Blue Works Live to visualize the functions that exist both within our authorization platforms and manual processes
• Lead department wide efforts to conduct self-testing of Controls on a regular cadence and ensure those controls continue to drive acceptable risk tolerance results
• The candidate will be expected to query data to derive insights to support regulatory compliance and audit related needs

• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
• Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
• Identify and implement process improvements driving issue resolution/risk mitigation activities
• Tracking and resolving process breakdowns
• Understanding customers’ needs of the process and driving process improvements
• Developing and maintaining formal process documentation including procedures and process flow diagrams
• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
• May lead a team and/or direct others on projects

• High School Diploma, GED or equivalent certification
• At least 1 year of experience with Microsoft Office or G Suite
• At least 1 year of process management experience

• Bachelor’s Degree or military experience
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• At least 1 year of experience in Compliance or Risk Management
• At least 2 years of experience in Process Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

• Chicago, IL: $98,900 - $112,900 for Principal Process Manager
• Riverwoods, IL: $98,900 - $112,900 for Principal Process Manager
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to…