Supervisor, People Services

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential.

When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength.

The People Services Supervisor leads a team of five Tier 1 People Services Specialists responsible for delivering exceptional HR support to associates, managers and the HR organization. This role oversees the Tier 1 team as they deliver front line HR support, onboarding processes, HR program execution, and other HR services ensuring compliant, efficient and above all, positive associate experiences. The Supervisor acts as an escalation point, drives process improvements, and partners with HR Centers of Excellence (COEs) and fellow support functions to optimize HR service delivery workflows.

JOB LOCATION:

Hybrid in Deerfield (On-site Tuesday, Wednesday, and Thursday)

What you will be doing:

• Lead and develop a team of five People Services Specialists supporting applicants, future associates, associates, and the HR COEs.
• Provide feedback, coaching, and guidance to ensure team alignment and performance.
• Serve as an escalation point for complex onboarding, pre-employment, and AskHR inquiries.
• Oversee requisition and offer letter creation, pre-employment screening, and onboarding processes.
• Evaluate and develop continual improvements to the onboarding structure and rotational ownership model.
• Partner with COEs to update onboarding materials semi-annually.
• Oversee execution of HR programs including Tuition Reimbursement, Relocation, Referrals, employee recognition, and HR intranet content updates.
• Monitor compliance for I-9 and E-Verify processes; develop and maintaing governance standards.
• Monitor AskHR (Jira) dashboards and responses; identify trends and drive efficiency improvements.
• Ensure Tier 1 SOPs, working documents, and Smart Sheets are accurate and updated.
• Partner with HR Managers, COEs, and other support teams to identify and deliver process improvements and minimize escalations.
• Ensure SLAs are met across Tier 1 activities.
• Support, lead and/or oversee special projects as assigned.

• A minimum of 3 years of HR experience, preferably within HR Operations in a shared services delivery model.
• A minimum of 1 year of experience as a direct people manager with demonstrated ability to effectively lead others – including providing coaching, feedback and development.
• Bachelor’s degree in HR or related field is preferred.
• Strong knowledge of core HR processes and HR program administration.
• Intermediate to advanced skills with HR systems (Workday, Smart Recruiters, and/or Smartsheet or similar), Microsoft Office Suite,and cloud-based file sharing platforms (Box, Smart Sheet).
• Familiarity with compliance requirements (Examples: I-9 and E-Verify).
• Excellent communication and problem-solving skills.
• Strong attention to detail and ability to prioritize in a fast-paced, evolving organization.

Preferred:

• Experience with case management systems and processes such as Service Now, Workday Help, or Jira Service Management
• SHRM-CP or PHR certification

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $70,000 USD - $110,000 USD. Please note that actual salaries may vary…