Front Desk Agent​/Night Auditor

Position: Front Desk Agent / Night Auditor
Crescent Hotels & Resorts -  -  - Responsibilities:
Greet guests and complete the registration process, including entering and retrieving information in the system, confirming guest details and room rates, assigning rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and ensuring guests know the location of their room;
Assist guests with check-out by ensuring rooms and services are accurately posted, using the point-of-sale system, handling cash, processing credit and debit cards, converting currency, making change, and processing gift certificates;
Maintain a strong working knowledge of hotel offerings, including room types, rates, packages, promotions, and the local area, and respond to guest inquiries;
Use up-selling techniques to promote hotel services and maximize room occupancy;
Night audit and reporting responsibilities include: balance all revenue and settlement accounts nightly, maintain required files, and reset systems for the next days operations