Director, Pharmacy Systems

Job Summary

Leads strategy and direction of operations, programs, and special projects for Pharmacy Systems business team that improve team member, customer and patient experience while maximizing efficiency and effectiveness. Specifically, this role would work on the pharmacy fulfillment system, IC+. Works with and supports leaders from Pharmacy and other business units across the organization to ensure the scope of work is meeting the needs of the business today and aligns with the future strategy and roadmap.

Represents the business through the corporate governance process for their responsibilities within Pharmacy and Retail Operations.

• Provides leadership, strategic direction, and inspiration to the team responsible for planning, design, build and deployment of programs and initiatives that support Pharmacy and Retail Operations Team.
• Communicates results, insights, issues, recommendations and implementation approaches to a range of audiences from the EOC to store team members. Provides representation at all meetings at which their business initiatives are under discussion and ensures input regarding the value, feasibility, timing, rollout and implementation.
• Operationalizes and executes holistic strategies that integrate all Walgreens businesses offering products and services to deliver a seamless customer experience. Areas include retail products, pharmacy, clinics, specialty, digital, and online tools as well as stakeholder input from teams that are supporting payers, providers, pharma, and patients.
• Works with Finance to create action plans, conduct business forecasting, and ensure alignment with budgetary guidelines.
• Facilitates and fosters a culture in which all Walgreens businesses form a cohesive team that supports overall business growth to drive corporate initiatives. Provides partnership, advice and consultation as a representative of Pharmacy and Retail Operations and as a subject matter expert within their scope of work to other Walgreens business units.
• Ensures that all programs and initiatives are compliant with all Federal, state, municipal rules as well as state pharmacy board regulations. Stays current on legal and regulatory matters that affect the company by collaborating with Government Affairs, Privacy, Safety, Pharmacy Affairs, Compliance and Legal.
• Deploys process improvement initiatives and programs through the pharmacy and retail operation teams that drive enhanced productivity, enhanced customer service, and top/bottom line growth. Monitors success and sustainability.
• Stays current and up to date on consumer behavior and pharmacy practice. Proactively seeks out information within trade association publications, attends conferences, and gains competitor insights to deliver the most relevant products and services for our customers.
• Conducts field visits periodically and participates in feedback mechanisms such as Advisory Counsel, Pharmacist Forum, Team member town halls, and Walgreens-Business Alliance (WBA) publications to incorporate team member feedback and insights within programs and initiatives.
• Champions purpose-driven leadership, creates an inclusive work environment that inspires teams to achieve optimal performance.
• Communicates regularly with managers and team members through one-on-one discussions, group meetings and in writing to keep them apprised, solicit input, answer questions and ensure open communication.
• Builds talent within the team and works collaboratively with other leaders within Pharmacy and Retail Operations to coach, mentor and develop team member talents. Supports team members through orientation, training, establishing goals, building morale, motivation. Ensures all team members have an individual development plan.
• Acts as a liaison to ensure that the business is fully integrated when impacting, enhancing, or adding to pharmacy operations.
• Re-evaluates processes for continuous process improvements with programs and systems. This will include outreach to the field and other business units to seek opportunities for improvement and to lead or provide support when implementing changes.

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