CSR ~ Deerfield - Fluent in Spanish​/English

Overview

Customer Service Phone Representative - Must be fluent in Spanish/English

We currently have a great opportunity for an experienced Customer Service Representative position at Dealer Services Network located in Deerfield Beach, FL. Our Customer Service Department offers a great working environment, and great pay. The hours are 8:15am – 5:00pm with a 45-minute lunch.

Position type:
Full time – Monday through Friday.

• Answer inbound tag agency calls.
• Email and respond to all customer inquiries.
• Appointment setting.
• Title Pro Issue Deals intake.
• Full deal assessment.
• Ticketing all accessed issue deals/notifying dealers.
• Dealership email and phone call follow-up.
• Scan in all Title Pro’s completed weekly non-folder dealerships.
• Work on DSN Deerfield shipping and warehouse processes.
• Resubmitting and rerouting all completions and corrections, miscellaneous deals, etc.
• Daily/weekly Tag Agency Reports.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with attention to detail. The ideal candidate will be responsible for accurately answering customer questions and entering data into our systems, ensuring that all appointments are set efficiently.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Strong organizational skills and sharp attention to detail.
• Excellent clerical skills, including the ability to set appointments accurately.
• Strong communication skills, both written and verbal, to collaborate effectively with customers and with all tag agencies.

• Strong communication skills, both verbal and written.
• Excellent interpersonal skills and ability to remain calm and courteous under pressure.
• Attention to detail and ability to accurately record information.
• Basic computer proficiency, including familiarity with relevant software applications.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and work schedules.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

High school diploma or general education degree (GED); and equivalent combination of education and experience.

Ability to pass background check.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, use hands, reach with hands and arms, and talk or hear.

The employee is occasionally required to walk, sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with a 4% match
• Employee assistance program
• Life insurance (paid by company)
• Paid time off
• Holidays

• Benefits waiting period after 30 days, the 1st day of the next month would apply.
• Only full-time employees are eligible for benefits.

Hourly pay will be based on experience and knowledge.

If an applicant is qualified, an interview will be set up with the hiring Manager. If selected for the position, an application and background check form will be forwarded for completion. Once the results of the background are received and cleared, an offer of employment will be forwarded, and a start date can be determined. The Onboarding (new hire) process will be forwarded on the first day of employment.