Membership Services Program Aide

General Purpose

Program Aides – Dow Active Complex (DAC) are expected to provide excellent customer service by assisting members with registration, answering inquiries, and enforcing facility policies while maintaining a professional, approachable demeanor. They must support team operations, stay informed on facility updates, and take responsibility for maintaining a clean, safe environment. Dependability, effective communication and a willingness to assist across roles are essential, along with adherence to schedules, policies, and proper reporting procedures.

Position works under the general supervision of the Membership Services Supervisor with assistance from the Membership Services Coordinator.

• Will work evenings, weekdays & weekends as assigned.
• Provide great customer service for citizens, members, and guests.
• Register individuals for memberships, classes, programs and child watch.
• Support and assist other DAC staff, including but not limited to the fitness and child watch staff as requested.
• Keep a neat and clean appearance and wear the approved uniform.
• Attend staff meetings as requested by Membership Services Supervisor and Coordinator.
• Be responsible for reading, understanding and following the guidelines of the Deer Park Parks and Recreation Membership Handbook.
• Be positive, approachable, friendly and always willing to assist customers.
• Constantly stay up-to-date on rentals, new information and changes occurring in the facility.
• Utilize resources and problem-solving skills.
• Maintain a clean and safe environment by monitoring the facility constantly and addressing any safety or cleanliness issues immediately.
• Exercise good interpersonal skills by gladly assisting others to accomplish the work of the organization, even if it is outside the scope of regular duties.
• Perform public relations tasks such as answering phones and responding to inquiries from the public.
• Act in a dependable manner by meeting schedules and deadlines, adhering to policies and procedures and maintaining an excellent attendance record.
• Must be able to work evenings and weekends as scheduled.
• Enforce facility policies and City rules and regulations.
• Report problems, suggestions, or equipment issues immediately to the direct supervisor.

• Education & Experience:
  
  work experience with the public desired, exhibits customer service skills as well as knowledge with computers, administrative skills, cash handling.
• Tools & Equipment Used: (Not limited to) personal computer, calculator, copy/fax/scan machine, phone, portable radio, automobile, hand truck, iPad, tablet, cell phone, computer / registration software, cash register.

• Possession of, or ability to obtain within three months an Emergency First Aid and a valid CPR certification (must have within 90 days of hire).
• Knowledge of Rec Trac – Recreation Management Software a plus.

• Knowledge of Microsoft Office Software.
• Bilingual language skills a plus.
• Work well with children & adults.
• Knowledge of cash management, operations and record keeping.
• Previous customer service experience.
• Experience working with the public.
• Flexibility in working hours.

The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. The employee is regularly required to reach with hands and arms, walk, use hands to finger, handle, feel or operate objects, tools, or controls. The employee may sit, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.

The work environment involves exposure to wet and/or humid conditions, outside weather conditions and extreme heat. The employee may be exposed to high, precarious places, fumes or airborne particles, moving mechanical parts, toxic or caustic chemicals, and moderate noise levels.

Formal application, rating of education and experience; questionnaire; oral interview and reference check; job related tests may be required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. The job description does not constitute an employment agreement between the employer and employee and is subject to change as the needs of the employer and requirements of the job change.