Temporary Sales Associate

Overview

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The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.

• Sales Floor: understand organizational objectives and make decisions aligned with Company priorities; own personal and store metrics and create personal sales and clienteling strategies with management.
• Create short- and long-term strategies to achieve personal metrics and performance goals.
• Own personal survey results and create plans to improve opportunities.
• Represent Coach as a brand ambassador and demonstrate Coach’s Selling and Service expectations at all times.
• Understand changes in local market and support local sales strategies and tactics.
• Drive business through sales strategies, clienteling, sourcing new customers, and maintaining productive customer relationships.
• Present an image aligned with Coach’s Guide to Style; build credibility as a fashion advisor and communicate fashion knowledge and competition awareness.
• Provide in-depth product knowledge (features, benefits, current offerings, and overall value) and communicate current pricing and promotions.
• Discuss product features, leverage cross-selling, and encourage relevant add-ons.
• Be attentive to customers’ needs and tailor approaches accordingly; address unique and individual shopping needs.
• Work with multiple customers, follow up to influence/close sales, and contribute to store financial results.
• Build lasting relationships through relationship-building tools and clienteling efforts; foster teamwork and collaboration with customers and colleagues.
• Remain solution-oriented and adaptable to changing business needs; welcome feedback and maintain a calm, professional demeanor.

• Ensure daily tasks are completed without negatively impacting service or Coach standards.
• Complete daily operational tasks including store maintenance, cash wrap, and visual merchandising per Coach standards.
• Maintain a clean selling floor; adhere to retail policies and procedures (POS, Operations, Asset Protection).
• Replenish inventory on the sales floor as needed; support store inventory processes (shipping, stocking, organization in stockroom and on the floor).
• Assist with cash-wrap as needed and process purchases, returns, and exchanges; efficiently handle customer transactions.
• Prepare the store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising standards.

• Drive For Results: consistently exceed goals and perform at a high level.
• Customer Focus: meet expectations of internal and external customers, build trust and maintain relationships.
• Creativity: generate new ideas and connect unrelated concepts.
• Interpersonal Savvy: relate well to diverse people, build rapport, use diplomacy and tact.
• Learning on The Fly: learn quickly, adapt to change, analyze and improve from successes and failures.
• Perseverance: stay energetic and finish tasks despite setbacks.
• Dealing with Ambiguity: cope with change, act without complete information, manage risk and uncertainty.

• Experience:
  
  1-3 years of sales experience, preferably in a luxury retail service environment; knowledge of fashion trends and market competition.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Knowledge of POS systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie talkie use; ability to read price and product release sheets.
• Physical:
  Ability to work at a fast pace; communicate effectively; move around the sales floor and stock room; ability to climb, bend, kneel; frequently lift up to 25 pounds and occasionally up to 50 pounds for shipments and transfers.
• Schedule:
  
  Ability to meet scheduling expectations, including flexible hours, nights, weekends, holidays and high retail traffic periods.

EEO

Note:

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and relate to the requirements of the position, without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or other legally-protected characteristics.

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