Service Associate ; Dedham

Job Description

Starting Rate: $22.00 (actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the benefits description included with this posting for additional information.)

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform) and Teller (transactions at the teller line).

Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized.

• Opens deposit accounts
• Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
• Closes loans for customers for applicable business lines (i.e., consumer lending)
• Makes referrals to other bank business lines and third‑party partners
• Proactively reaches out, by phone and in person, to high‑value customers in efforts to retain and grow the portfolio
• Responsible for operational compliance and adherence to policy
• Handles daily account maintenance and other service issues as necessary
• Supports achieving quarterly sales goals

• Processes deposits to customer accounts; verifies cash, endorsements, and provides customers with receipts
• Cash checks for customers and non‑customers according to bank policy
• Records the sale of monetary instruments (i.e., official bank checks)
• Fills all government‑mandated reports related to large cash transactions and sales of all monetary instruments
• Processes foreign currency purchases and sales
• Processes various types of loan payments and credit card cash advances
• Adheres to all bank policies and procedures in all duties

Individuals in this position will have a mixture of time between platform and teller line. On some occasions, more time might be spent on one side versus the other.

• Authorizes discretion in some circumstances; when written policy is unclear, seek guidance from supervisor
• Works independently, multi‑tasking in a fast‑paced environment; outgoing self‑starter and technically literate
• High school diploma or equivalent required
• 1‑2 years of sales experience in a retail, financial services or hospitality environment preferred
• Banking experience (e.g., teller or otherwise) is a plus
• Basic business acumen and professionalism required
• Clear communication skills to convey accurate information
• Builds relationships and strong alliances across the organization
• Quickly learns all details about the bank’s products and services

• Bear stationary position for long periods without break, with continuous customer contact
• Transport items weighing 15 pounds or more

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason to consider a career with us.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

We are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with you.

Entry level

Full‑time

Other

Banking