Fresh Assistant Manager

Starting Wage: $17.00/hr

Customer Service

• Maintains familiarity with all areas of the store to best assist customers and staff.
• Upholds the Code of Conduct
• Always use S.E.T. (Smile, Engage and Thank You) in all customer interactions.
• Become familiar with the Co-op mission, Ends, and policies to answer customer questions. Refer unresolved questions or problems to appropriate staff.

• Models supportive and participative leadership; promotes empowerment.
• Adheres to the Code of Conduct.
• Assists with the growth of the Co-op by suggesting improvements to processes and SOP's, and always learning.
• Attend meetings and participate in discussion, research, and decision-making on behalf of the overall store.
• Utilize Paychex conversations to document staff training, coaching, and policy violations.
• Recognizes co-workers when they do exceptional work by issuing shout-outs.
• Assist in the training of department staff on regular duties, safety, customer service, store policies and procedures, and Owner relations.

• Understand and perform all aspects of Fresh Stocker and Fresh Stocker 2 roles as well as a basic understanding of Front End Cashier, Center Store Stocker, Center Store Stocker 2, and Wellness Stocker 2 roles.
• Always stock product - timely, accurately, rotated, and attractive.
• Can problem solve register issues utilizing Gravity and CoPOS customer service.
• Provide supervisory oversight and assistance to staff.
• Ensure signage is correct, attractive, and informative.
• Ensure that department areas (aisles, shelves, bins, and storage areas) are kept in clean and orderly condition.
• Place orders for various vendors as directed by the Fresh Manager.
• Follow established procedures for receiving, credits, and invoice coding.
• Assist in maintaining appropriate shrink policies.
• Perform opening and/or closing duties.
• Monitor sales per labor hours and shorten shifts if necessary.
• Use equipment safely. Monitor cooler and freezer temperatures. Advise appropriate parties of equipment problems.
• Correct price discrepancies according to established policies.
• Understand record keeping in the POS system.
• Maintain basic operations of the department in the absence of the manager.
• Perform other duties as assigned by the Fresh Manager, Operations Manager, and/or General Manager.
• Assist in quarterly inventory counts.