Dispatcher, Transportation

Overview

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MV Transportation is seeking a Scheduler/Reservationist/Customer Service Representative for Micromobility who work to direct the day-to-day route operations and reports to the Operations Manager. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance.

Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Division Leadership as appropriate.

Job Responsibilities:

• Takes client calls and communicates issues with drivers and Division Leadership as appropriate.
• Interacts with the General Public by selling passes and providing information.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Division Leadership as appropriate.
• All other duties, as assigned.

Talent Requirements:

• One (1) year previous Dispatcher experience preferred.
• Two (2) years of Customer Service experience is preferred.
• High School diploma or equivalent.
• Preferred experience with Spare and Synchromatics software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast paced environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

Starting Hourly Rate and Benefits

• Starting Hourly Rate of $22.98
• Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming
• Retirement Benefits: 401k and Union pension; the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year
• Paid Time Off: 0 months - year 2 = 1.538 bi-weekly accrual with 40 yearly accrual cap
• Paid Holidays: 8 paid holidays
• Paid Sick Leave: 1 hour per 30 hours for all FT employees

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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