Flex Security Officers

Flex Security Officers - As Needed - $17.50-$18.50/hr

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We’re committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.

A Security Officer may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Security Officer must read and become extremely knowledgeable of Post Orders and SOP and will be able to act quickly and efficiently according to such directives.

Flex Officer explanation:
The Flex Officer position is crucial to our company’s operational and financial success. The flex officer provides trained, competent support by working shifts that become open due to illness, call‑offs, weather, vacation, or other causes.

• You will be trained at various posts and/or facilities based on operational need. While you may work at a specific post or location for several weeks due to need, this will not be a permanent assignment.
• Your schedule (shifts, days off, hours per week, etc.) will vary based on operational need.
• You will be assigned to, or offered the opportunity to accept, shifts as they become available due to staffing needs.
• Some of your shifts will be scheduled in advance and posted with the new week’s schedule. Sometimes you will be called with short notice and asked to come in to cover for someone who is unable to work their shift.
• You are expected to work any shift for which you are scheduled in advance which falls within the availability described on this sheet. If you know you will be unavailable on an upcoming date or time that would normally fall within your availability described on this sheet, you must communicate this with your supervisor, so they know not to schedule you.
• For short‑notice call‑ins, you are expected to work at least 80% of the shifts for which you are called. If you refuse more than 20% of shifts for which you are called in, this could negatively impact your employment status with the company.

• High School diploma or equivalent.

• Valid driver’s license (must be able to drive).
• Valid PERC Card (preferred).

• 2+ years of experience in a customer service role.
• Security, military, and/or law enforcement experience is preferred.
• Excellent customer service skills.
• Must have reliable transportation.
• Read and understand written instruction and communicate information and ideas in clear and concise written form.
• Mentally analyze a situation, solve problems, and make decisions under pressure in the area of responsibility.
• Exceptional report‑writing skills.
• Must be available to work weekends, weekdays, holidays, mornings, nights, and in all weather conditions.

• Affordable Care Act compliant Medical Benefits Program
• Dental Insurance Program
• Free Life Insurance
• Disability Insurance
• Paid Time Off & Bereavement Leave
• Paid Holidays
• Direct Deposit or Pay Cards
• Employee Incentives
• Referral Bonuses
• Employee of the Month Award
• Education Reimbursement
• Service Awards
• Employee Involvement Initiatives
• Management Mentoring and Support
• Career Advancement
• 401(k) program (employer match up to 8%)
• Employer 403(b) Plan (if applicable)