Patient Access Team Leader

Join to apply for the PATIENT ACCESS TEAM LEADER role at Memorial Health

Salary
: USD $18.34/hr – $28.42/hr

The team leader is responsible for guidance and coordination of the needs in their area, acting in the absence of a supervisor/manager, assigning duties, calling staff when extra help is needed, and leading organization during patient volume spikes.

Education required: High School Diploma.
Preferred: Associate's degree or higher.

• High school diploma required.

Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification preferred, not required.

• Minimum of two years previous experience as a Patient Access Associate/Specialist or related healthcare payor, collections, or clinical office experience.
• Minimum of 1 year experience within the Patient Access department or previous supervisory experience.

• High degree of organization and ability to prioritize immediate needs.
• Excellent customer service and human relation skills, ability to work with diverse staff, ensuring proper and timely patient care.
• Excellent oral and written communication, problem‑solving, training, interpersonal, and planning skills.
• Self‑directed and highly motivated to perform functions without direct supervision.
• Working knowledge of word processing, spreadsheet, database, presentation, and project computer application software.
• Experience with Microsoft Office products (Word, Excel, Access, PowerPoint, Publisher, and Project) strongly preferred.

• Provide support, leadership, and guidance for staff on their designated shift.
• Work with the manager of PAS to ensure proper staffing of the area.
• Coordinate staffing for open shifts as directed.
• Coordinate timely patient flow and services with PAS staff.
• Develop technical knowledge of PAS clerical aspects to facilitate improvements.
• Coordinate quality improvement initiatives within the department.
• Monitor patient volumes and adjust staffing as needed without manager direction.
• Contribute to positive customer relations and address patient issues to maintain experience.
• Provide training and education to new hires in the department.
• Maintain current knowledge of department policies, procedures, goals and employee progress.
• Coordinate educational needs within the department.
• Participate in ongoing leadership development opportunities.
• Work closely with supervisors, coordinators, managers to ensure great patient experience.
• Communicate with other department managers and PAS management for patient flow and experience.
  
  Assist in performance appraisal of PAS staff, providing input to manager.
• Assist with payroll tasks when manager is not available.
• May participate in an on‑call rotation.
• Perform all tasks associated with the PAS department including scheduling, pre‑registering, registering patients, financial collections, verifying insurance, interviewing patients, entering information into software, completing placement duties.
• Perform other related work as required.

Mid‑Senior level

Full‑time

Health Care Provider

Hospitals and Health Care