Program Manager, Crisis Stabilization Unit - Decatur, IL

Program Manager, Crisis Stabilization Unit - Heritage Behavioral Health Center (Decatur, Illinois)

Salary: $65,000-$75,000 annually + every other Friday off paid

Schedule:

Full-Time | Every other Friday off paid wellness day

Looking for a leadership role where your work truly matters?

Heritage Behavioral Health Center is seeking a passionate and experienced Program Manager to lead our Crisis Stabilization Unit. This pivotal role ensures the delivery of high-quality, immediate, and stabilizing care to individuals experiencing behavioral health crises.

We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois, dedicated to improving mental health and substance use care across a multi-county area. At Heritage, every team member plays a vital role in client care-because we believe that when we care for our staff, they can better care for the individuals we serve.

• Collaborative, mission-driven environment
• Every other Friday off paid wellness days
• Competitive salaries aligned with state and national benchmarks
• Loan forgiveness eligibility through NHSC
• Professional growth opportunities, tuition assistance, and continuing education

Lead by example. Make an impact where it matters most!

Heritage Behavioral Health Center is seeking a hands-on Program Manager to lead our Crisis Stabilization Unit, providing immediate, stabilizing care for individuals in behavioral health crisis. This is a working leader role—you’ll not only supervise but actively role model best practices, train staff, and develop team members to deliver high-quality paraprofessional support during crises.

• Provide direct leadership and mentorship to Behavioral Health Specialists
• Role model crisis intervention and client engagement techniques
• Train and coach staff for clinical competency and professional growth

• Directly supervise and mentor a team of 12 Behavioral Health Specialists and 1 Shift Lead
• Conduct weekly 1:1 supervision with Shift Lead and bi-monthly 1:1 supervision with staff
• Facilitate monthly group supervision sessions to foster team cohesion
• Participate in on-call supervision rotation
• Review daily narcotic counts for compliance

• Ensure full staffing across all shifts to maintain client safety
• Track and report staff attendance and call-offs in payroll platform (ADP)
• Submit monthly productivity and call-off reports
• Maintain daily communication with Assessing Clinician regarding census and admissions
• Facilitate shift huddles for seamless care transitions
• Collaborate with Residential Rehabilitation Program Manager on inventory and discharge planning

• Review and close incident reports within one business day
• Develop strategies to reduce LAMA (Left Against Medical Advice) rates
• Compile and submit monthly program performance reports

• Strong leadership and team-building skills
• Expertise in crisis intervention and behavioral health best practices
• Operational management and performance improvement experience
• Proficiency in EHR systems and Human Resource platforms (e.g., ADP)
• Excellent communication, problem-solving, and organizational skills

• Graduate degree in counseling, clinical psychology, social work, or other human service field with ability to obtain licensure or certification as a CADC, LPC, or LSW, within 6 months
• Strong leadership, training, and staff development skills
• Valid driver’s license, reliable transportation, and proof of insurance
• Prior supervisory experience in crisis, residential, or acute behavioral health settings preferred

• Generous time off: vacation, sick, personal, and holidays
• Wellness benefits: paid wellness days, EAP, fitness reimbursement
• Comprehensive insurance: health, dental, vision, flex spending accounts
• Retirement: 401(k) and Roth options
• Professional growth: tuition assistance and continuing education
• Loan forgiveness eligibility through NHSC

Ready to lead, teach, and inspire? Apply today!