Relationship Banker II Float | North Water​/Decatur

Position Summary

The Relationship Banker II combines expertise in customer service, sales, and operational management at an elevated skill level within the banking team. The Relationship Banker II is an advanced role within the banking industry, combining the responsibilities of a teller and a personal banker, with an emphasis on providing comprehensive financial services to customers. This role requires deeper knowledge and expertise in banking products, customer service, and operational processes.

The Relationship Banker II is expected to handle more complex transactions and provide guidance to less experienced staff, while continuing to build customer relationships and promote the bank’s services.

• Greet and engage customers in a friendly and professional manner, providing exceptional service to build lasting relationships.
• Identify customer needs and offer solutions through the bank’s products and services.
• Develop and maintain strong customer relationships through personalized service and proactive outreach, assisting with both routine and complex banking needs.
• Resolve customer concerns and issues promptly, ensuring a positive experience.

• Promote and cross-sell bank products.
• Assist customers in understanding various product offerings and provide tailored financial advice, referring customers to other lines of business as appropriate.

• Open and manage a variety of accounts.
• Assist with account maintenance tasks, including updating account information, processing stop payments, and handling transfers.
• Provide assistance with and support for online banking services and digital banking tools.

• Refer clients with credit needs to the appropriate banker or line of business.

• Process transactions with a high degree of accuracy.
• Balance cash drawer and ensure all transactions are correctly recorded at the end of each shift.

• Adhere to all bank policies, procedures, and regulatory requirements to ensure accuracy and security of transactions.
• Maintain confidentiality of customer information and ensure compliance with privacy regulations.
• Monitor for potential fraud or suspicious activity, following bank procedures to address issues.

• Assist with branch operations and administrative tasks, including scanning, filing, organizing records, and maintaining operational reports.
• Support branch leadership with daily operations, including opening/closing procedures and ensuring compliance with security standards.
• Travel between the Champaign/Urbana branches.

• Strong sales and customer service skills.
• Strong oral and written communication skills.
• Basic math and accounting functions.
• The basic tenets of lending and assessing a customer’s financial needs.

• Accurately count money.
• Perform duties and make decisions under frequent time pressures.
• Stand for extended periods of time.
• Lift 50 pounds.
• Explain products and services to current and potential customers.
• In concert with Banking Center leadership and other LOB, participate in cross-selling.

• Requires a High School diploma.
• 2 years of banking experience with lending responsibilities required.
• 1 year of previous training and/or combination of mentorship, military or management experience required.
• Requirements related to the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) and NMLS registration; see details.
• Requires knowledge of Microsoft Office.

• Salary offered is based on factors, including but not limited to the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
• (Base Pay Range: $18-$21/hour)
• Busey provides a competitive Total Rewards package including 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company‑paid life insurance, long‑term disability, supplemental voluntary life insurance, wellness incentives, and…