Customer Experience Account Manager; English and Spanish Bilingual Desired
Job in
Decatur, Macon County, Illinois, 62523, USA
Listed on 2026-01-27
Listing for:
Mueller Water Products
Full Time
position Listed on 2026-01-27
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
## Customer Experience Account Manager (English and Spanish Bilingual Candidates Desired)
* High school diploma or equivalent.
* Previous work experience or other activities demonstrating the requirement of a strong communications background.
* Intermediate computer experience with ability to quickly learn and navigate new computer programs.
* Ability to work in a team setting and gain trust and respect of various persons throughout Mueller’s various locations and customer base.
* Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.
* Demonstrated organizational and time management skills
* While company travel is minimal, employees are expected to be available for potential travel for job duties/training (less than 5%)
* Bilingual in English and Spanish is a strong preference for this particular opening
* 2+ years of customer service and/or inside sales experience.
* Bachelor’s degree in business or communications-related field.
* Strong experience in mainframe programs that include inventory control – such as JD Edwards (E1)
* Experience in Salesforce
* Familiarity Microsoft Outlook programs (Excel, Word, PowerPoint, and Outlook)
* Experience with phone-based customer service support systems
* Technical/Mechanical background
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