Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block

Joining us as a Multi-Unit Team Leader
, you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll lead customer-centric teams in the offices you manage to accelerate their seasonal tax business. You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices.

Prior tax preparation experience is not required. This role is not remote and requires in-person work. A flexible part-time schedule starts in the fall to prepare for the busy tax season, transitioning to full-time January–April with possible evening and weekend hours.

• Lead and develop associates across three tax offices, delivering an exceptional client experience
• Manage office staffing, operations, and logistics with support from Associate Team Leaders
• Partner with the District General Manager to create and implement office growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office positions
• Conduct timely performance reviews and address performance concerns with support from the Associate Relations Center
• Build an engaging team environment across all offices through training and coaching
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*

• People management experience with the ability to grow and develop associates
• Aptitude for executing growth plans and fostering a growth-focused culture
• Strong decision-making and judgment in a fast-paced environment with minimal supervision
• Interpersonal and communication skills with a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)*

• Ability to manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Collaboration with the DGM to drive local growth and client acquisition efforts
• Experience in recruiting and interviewing candidates for tax office roles
• Experience conducting performance reviews and resolving associate issues
• Ability to train, coach, and recognize outstanding associate contributions
• Lead daily team meetings and communicate essential information
• Schedule creation and timekeeping accuracy across multiple offices
• Willingness to travel between offices as required
• Tax preparation as needed after appropriate course/assessment completion

At H&R Block, we invest in our people and their total well-being. Our benefits support health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (additional eligibility requirements)
• See all available benefits at

H&R Block is committed to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work. We are recognized globally for exceptional work environments and the opportunity to grow alongside colleagues who support one another. H&R Block is an equal opportunity employer; we celebrate diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

Sponsored Job

Location-specific details and salary ranges may be provided in the posting. This role is listed as Full-time with seniority not applicable for this posting.