IT Senior Strategic Advisor

IT Senior Strategic Advisor

Department: Client Strategy and Solutions

Employment Type: Full Time

Location: Georgia

At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.

We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond |
Own It |
Be Curious |
Serve as One

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

The Impact you will have: The Senior Strategic Advisor is positioned to engage with our clients at an executive level, connecting with the key decision maker for long-term technology planning. Successful service, productive solutions, reliable experience, and confidence in technology investment require long-term planning that the Strategic Advisor builds with that executive decision maker.

Meeting with their clients on a scheduled cadence, Strategic Advisors bring forward findings, issues, and opportunities to discuss and identify where technology can solve business problems or be leveraged to improve business outcomes.

Pairing that content with an ongoing understanding of the client’s business reality, goals and concerns, they produce an ongoing roadmap of outcomes-driven technology investment for the client. Our consultative approach is key in keeping VC3 as a market leader in managed I.T. services.

In addition to external responsibilities, it is critical that Strategic Advisors identify opportunities for VC3 to improve upon existing services or add new high value services. We are a data driven company. We search for and analyze trends in the global marketplace and across our client base. The Strategic Advisor combines this analysis with an in-depth business understanding to progressively improve alignment of our offerings with the client’s needs.

Client Relationship Responsibility

• The Senior SA (Strategic Advisor) is responsible for maintaining a relationship with the decision‑making executive level contact at each client assigned to them.
• Is responsible for developing an understanding of each client’s business goals, needs, challenges, and interests. Additionally, any compliance or regulatory requirements related to technology use. The SA may need to act as the client advocate internally within VC3 based on that understanding, so we are prioritizing and acting in a way that benefits the client.
• Is responsible for acting as the trusted advisor and consultant to the client regarding adopting our technology solutions that align with their business, and to support technology investment which advances the needs of both VC3 and the client.
• Is responsible for leading the contract renewal process for each client assigned to them and looking for opportunities to grow our service scope with those clients.
• Is responsible for clearly explaining risks and liabilities to clients about their technology state and decisions, and if appropriate documenting the client’s decisions to manage VC3 risk and liability.
• Is responsible for responding to client communications within the SA’s scope, or to connect the client with a more appropriate resource for those needs in a timely manner, or advising a client of an expected timeline or future meeting where they will address the client’s need.

Client Road Mapping/Budgeting Responsibility

• The SA is responsible for gathering or reviewing feedback, audit outcomes, evaluations, alignment with standards and best practices, and other relevant data associated with the client to understand their current state.
• Each client assigned to the SA should have a technology roadmap and I.T. budget – the SA is responsible for being the lead on the development and progress of those items.
• Is responsible for reviewing the roadmap with the client, developing or recommending the I.T. budget, and guiding solutions selection that improves alignment with VC3 preferred solutions.
• Supports…