Web and Digital Products Associate

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This is more than a technical role-it is an opportunity to support state governments across the South through high-quality, reliable digital platforms. The Web & Digital Products Associate plays a critical role in ensuring CSG South's website and digital products are accurate, accessible, and delivered with consistency in a fast-paced, deadline-driven environment. If you enjoy hands-on digital work, value precision and quality, and are motivated by supporting a member-driven organization, we invite you to join our team.

The Southern Office of The Council of State Governments (CSG South) empowers and elevates public servants across the 15 Southern states. Through policy innovation, leadership development, and regional collaboration, we equip leaders to serve their constituents with excellence. We live out our core values in all that we do:

• Servant's Heart - We lead by serving others.
• Ambitious - We set bold goals and pursue them relentlessly.
• Adaptable - We respond to challenges with innovation and agility.
• Accountable - We honor commitments and own our outcomes.
• Credible - We earn trust through excellence and integrity.

CSG South seeks a detail-oriented and collaborative Web & Digital Products Associate to manage and support the organization's website, enhance and grow the organization's online presence, and growing suite of digital products. This role serves as the primary day-to-day administrator of CSG South's Word Press website and supports digital content delivery across webinars, multimedia platforms, and an online learning portal. Positioned within the Marketing & Communications team, this role focuses on implementation, optimization, and continuous improvement-not advanced software development or IT infrastructure.

The Web & Digital Products Associate ensures digital platforms are user-friendly, accessible, search-optimized, and aligned with organizational priorities and brand standards.

• Serve as the primary administrator for CSG South's Word Press website, including page creation, content updates, and routine maintenance.
• Ensure website functionality, mobile responsiveness, accessibility, and overall user experience meets organizational standards.
• Implement on-page Search Engine Optimization (SEO) and Answer Engine Optimization (AEO) best practices, including metadata, structured content, and search-friendly layouts.
• Monitor website performance and identify opportunities for improvement using analytics and user behavior insights.
• Coordinate with external vendors or technical partners for advanced development needs, upgrades, or troubleshooting beyond the scope of routine maintenance.

• Support digital publishing for webinars, virtual events, video libraries, podcasts, and You Tube content.
• Collaborate with Marketing & Communications staff to translate campaigns, events, and programs into effective digital experiences.
• Maintain consistency in branding, navigation, and content presentation across all digital platforms.

• Track website and digital platform performance using tools such as Google Analytics and Google Search Console.
• Prepare regular summaries and insights to monitor digital trends, and inform content strategy, usability enhancements, and search performance improvements.
• Assist with testing, quality assurance, and post-launch evaluation of new web pages and digital initiatives.

• Support the launch and ongoing maintenance of CSG South's online learning portal.
• Assist with content uploads, organization, and basic user experience testing within the learning platform.
• Serve as a liaison between the Marketing & Communications team and learning platform vendors or partners.
• Ensure visual branding and navigation between the website and learning tools are aligned.

• Work closely with the Director of Marketing & Communications and the CSG South Directors' team to implement digital projects and priorities that support all CSG South departments.
• Provide technical guidance and best-practice recommendations related to web publishing and digital accessibility.
• Maintain documentation, workflows, and basic training resources related to the website and digital systems.

• 2-4 years of experience managing or supporting websites, preferably using Word Press and executing digital marketing strategies.
• Working knowledge of HTML/CSS and content management systems.
• Foundational understanding of SEO principles and website analytics.
• Strong attention to detail, organization, and time management skills.
• Experience working with Word Press builders such as Elementor or Divi.
• Familiarity with accessibility standards (WCAG/ADA).
• Experience supporting multimedia content, including video, webinars, or podcasts.
• Exposure to online learning platforms or digital education tools.
• Experience coordinating with…