Front Office Assistant

About Claratel Behavioral Health

Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.

If you are passionate about driving change in behavioral health and developmental services and are eager to work in an environment that values innovation and inclusivity, Claratel Behavioral Health is the place for you. Here, your work is impactful, your growth is prioritized, and your well-being is supported. Together, we can forge pathways to a healthier future for all.

Claratel Behavioral Health has an exciting opportunity for a Front Desk Assistant at our Winn Way Mental Health Center- 445 Winn Way Decatur GA 30033. The Front Desk serves as the first level of contact for the client experience ensuring exceptional customer service delivery.

Hours: Mon-Fri 8:00am-5:00pm

• Greeting clients and guests upon arrival
• Facilitating the process of admitting clients to the facility
• Insurance Verification
• Scheduling
• Verifies Authorizations and Treatment Plans
• Bed Management and Census Verification
• Answering multi-line phones and responding to requests immediately
• Protecting patients’ rights through strong adherence of HIPAA regulations
• Excellence in communication skills, both verbal and written

• High School Diploma or equivalent
• Ability to multi-task
• Minimum of two years of front desk experience in a medical office or hospital setting
• Previous experience with Electronic Medical Records
• Proficiency in computer program applications and basic office equipment
• Strong data entry skills with the ability to type a minimum of 45 wpm

• Prior experience working in a mental health environment
• Completion of a Medical Administrative Assistant program
• Experience with AVATAR electronic medical record software

Salary Range: $36,000-$37,000

Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so. This employer participates in E-Verify.

Claratel Behavioral Health is an equal opportunity employer regarding disability under VEVRAA and ADA.

Pre-employment drug screening and successful completion of a criminal history background check is required. Claratel Behavioral Health participates in E-Verify (Company ).

Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp.