Float Patient Service Representative

Posted Thursday, November 20, 2025 at 5:00 AM

Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best‑in‑class clinical excellence, operations, and state‑of‑the‑art technology across our platform.

American Health Imaging has a Float
Patient Service Representative. Your primary base will be in Decatur, GA but you will also be required to travel to the Metro Atlanta area. We are looking for a customer‑service focused candidate that is looking to excel in a medical office setting!

This is a full‑time position working Monday through Friday. The role requires flexibility to cover various shifts (7 AM–3 PM, 10 AM–6 PM, or 2 PM–10 PM) and travel between multiple locations.
Mileage reimbursement will be provided for travel to any locations outside of your designated home base.

The Patient Service Representative is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patients or patient representatives, and collecting same‑day payments.

• Demonstrate the company’s values in daily activities
• Greets patients, families, and visitors in a courteous and helpful manner
• Ensures the accuracy of patient data entered in the RIS
• Prioritizes tasks via RIS management (schedule scrubbing) to support current and future patient exam needs – specifically requesting clinicals and flagging/fixing errors in order entry
• Engages customer needs and preempts needs for later service recovery
• Supports walk‑in and physician office scheduling calls directly to the center
• Participates in TOS collection of patient financial responsibility and works with the Center Manager and the rest of the front office team to reach monthly TOS goals
• Schedules and confirms walk‑independent diagnostic exams and procedures
• Acts as a liaison to PACE and centralized Insurance Authorizations (i.e., CAD, etc.) as a supportive partner for centralized services
• Inventories and prepares orders for a center leader to use to replace supplies, utilizing provided tools and templates (in the absence of PSR Supervisor)
• Completes CD burning for patients and physicians who request unit digitals
• Communicates to the patient or patient representative any financial responsibility
• Calmly handles patient experience and customer service issues

• High School Diploma or equivalent required
• At least one (1) year of office experience in a healthcare setting preferred
• Strong Customer Service experience

• Requires the use of office equipment, such as computers, fax machines, telephones, and copiers
• Requires computer‑related activities for extended periods
• Requires the ability to see, hear, speak, write, and key

• Medical / Dental / Vision / Life / Pharmacy Plans
• Monthly Bonus Opportunity
• 401(k)
• Paid Short‑Term Disability
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program

Lumexa Imaging provides a competitive compensation program to attract, retain, and motivate a high‑performance workforce.

Lumexa Imaging is an equal opportunity employer.