Team member Fleet Services Hub

This is an exciting opportunity for anyone who would like to work as part of a national team and to directly contribute to measuring and monitoring the performance of our fleet.

You will work within a busy team that forms part of the Defra Group Fleet Services (DGFS) Fleet Hub, performing administrative and financial activities for both Environment Agency and Defra fleets, with a high level of customer service to both internal and external customers and partners.

The day to day work will vary, focusing on customer service and processes such as paying invoices, checking V5 log books received from the DVLA, managing purchase orders to updating our fleet management system and resolving data quality issues.

You will be expected to work with colleagues across the organisation and with external partners, so the ability to build and maintain a working network of contacts is essential and requires excellent communication and influencing skills.

Incident response is a key part of the role. You will hold an incident position and be available to support incident response or business continuity. This may attract additional payments, with full training and workplace adjustments provided.

DGFS provide a collaborative fleet service to organisations within the Defra group. This team are the gateway to DGFS, they are the first point of contact for all services we provide. They drive efficiency by integrating administrative and financial activities. Playing an essential role in making sure the fleet management systems work in a smooth and efficient manner. The team promote continuous improvement throughout DGFS by providing dedicated project management resource to support fleet initiatives.

• the ability to work collaboratively;
• the ability to articulate solutions to problems in a simple, engaging way;
• organisational awareness and sensitivity which enables the delivery of a first class service;
• good judgment, problem solving and decision making skills;
• good planning skills, with the ability to handle multiple priorities and deliver to tight timescales;
• good communication skills.
• knowledge of power automate would be advantageous but not essential as well as experience of process improvement.