Decatur Member Services Representative

Reports to:

• Management

• Fluent in English
• Proficient reading and writing skills
• Computer skills
• Proficency in math and money handling (ranging from mental math to basic calculator skills)
• Consistency within schedule availability (with major changes being communicated with 2 wk notice)

• Strong customer service skills

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, Crunch One Kick-offs, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Conduct club tours with prospective members and communicate membership benefits
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

• Seeking quality candidates for a variety of morning, day, and night positions
  • Special emphasis is currently on early morning/late night and weekend shifts
• Shifts typically range from 3-8 hours, with a weekly maximum of 35 hours
  • Over-all scheduling will be determined by availability, experience, and demonstration of skills.
• MEETINS:
  Occasional corporate, online training, or team meetings may be required to keep the team equipped for day-to-day tasks