Health Operations Generalist

Job Title: Health Operations Generalist

Under limited supervision from a senior level manager, the Health Operations Generalist manages day-to-day business operations of an assigned area. The role leads moderate‑scope projects, analyses staffing needs, monitors financial and program performance, and maintains quality standards to achieve program goals.

• Manage day-to-day operations of an assigned functional area and ensure program goals are completed effectively, efficiently, and timely.
• Evaluate and adjust goals and action plans to meet department objectives.
• Review progress of assignments with senior management.
• Analyze staffing needs and approve hiring for existing programs; support hiring for new start‑up programs.
• Serve as liaison in collaboration with human service providers, funding agents, and public health division to maximize impact of services.
• Promote public health research within served communities and populations.
• Participate in ACCESS’s Arab Health Summit as required.
• Identify and approve training and development needs for department staff and coordinate appropriate training outlets.
• Develop and deliver required department staff training.
• Interpret, apply, and recommend changes to department and organizational policies and procedures.
• Ensure compliance with department and organizational policies.
• Balance conflicting resource and priority demands to meet customer service expectations.
• Review and approve monthly and annual quality assurance reporting.
• Manage annual audits for the assigned area and maintain agency quality assurance standards.
• Work within budgetary objectives set by the manager.
• Apply knowledge of profit drivers to work processes within the area.
• Build customer relationships and address escalated complaints or concerns.
• Maintain currency in processes related to the assigned area.
• Operate standard office equipment and use required software applications.
• Perform other duties and responsibilities as assigned.

• Work processes and tools within the area of responsibility.
• Basic principles of development, marketing, and public relations.
• Knowledge of local human service network and public/private funding structure.
• Knowledge in public health practices and research.

• Education: Minimum degree—Bachelor’s;
  Master’s preferred.
• Experience: At least 3 years in a similar environment or an equivalent combination of experience, education, and training approved by Human Resources.
• Licenses/Certifications: None required at date of hire.
• Required Disciplines: Business, Economics, Finance, Education, Public Health or related field.

Normal business hours; some additional hours may be required. No travel required. Climate‑controlled office environment.