IT Operations Support Specialist Job Dearborn area,Michigan USA,IT/Tech

Location:

Dearborn, Michigan
Type:
Contract
Job #101284

IT Operations Support Specialist
W2 Contract | Long term
Location: Dearborn, MI 48124
Schedule: Hybrid, 4 days onsite

Position Description:
The IT Business Operations Analyst plays a key role at the heart of a large-scale enterprise technology team. Partnering with the IS IT Business Operations Lead, you'll help organize, support, and monitor the operations and performance of the Industrial Systems IT Leadership Team (~2,000 global team members). You'll support rhythm-of-business activities, leadership communications, KPI tracking, and executive update prep that align to the organization's strategic objectives.

Key Responsibilities

Run R.O.B. (Rhythm-of-Business): Support daily/weekly operations for IS IT business activities; ensure meeting cadences, artifacts, and follow-ups are consistent and timely.
Monthly Performance Reporting: Partner with stakeholders to develop monthly updates and metrics; consolidate into corporate-standard report-out artifacts.
Leadership Meeting Support: Plan agendas, coordinate materials, capture actions, and track follow-through for Industrial Systems IT leadership meetings.
Executive Communications: Co-create executive updates and decks covering operational health, accomplishments, objectives-to-key-results, strategy, and roadmaps.
Enterprise Communications: Develop, publish, and distribute communications that improve knowledge-sharing and awareness of IS IT strategies, roadmaps, activities, and wins.
KPI & Metric Tracking: Assist IS IT teams in monitoring business performance metrics; ensure targets remain on track through year-end; flag variances early.
Portfolio Big-Picture Monitoring: Help leadership maintain a holistic view of deliverables and timelines so teams stay focused on the right work at the right time.
Quarterly Offsites: Participate in planning logistics, content, and outcomes for quarterly leadership offsites.
Initiative Health: Monitor activities and metrics for key IS IT initiatives; surface risks, dependencies, and blockers.
Strategic Topics Reviews: Support scheduling and preparation for bi-weekly IS IT strategic topic reviews; track decisions and actions.
Objectives & Milestones: Monitor objectives, milestones, and KPI's; engage owners when issues or blockers arise and facilitate resolution.

Required Skills

Tools: Jira;
Microsoft Excel;
PowerPoint;
Outlook;
Word
Analytics & Reporting: Ad hoc reporting; business analytics; data analysis; dashboards (e.g., Power BI/Tableau experience a plus)
Business Ops: Budgeting; budgets/timing management
Communication: Strong written and verbal communications; executive-ready slide creation; stakeholder updates

Experience - Required

Demonstrated knowledge and experience in IT Business Operations within a large enterprise.
Proven ability to coordinate, organize, and host leadership meetings and events.
Inclusive collaborator who builds strong relationships across levels and functions.
Experience crafting internal communications for IT leadership teams.
Success supporting IT leadership in daily operations to achieve organizational objectives.
Comfort working cross-functionally in a matrixed, multi-national environment.

Experience - Preferred

Prior experience in an Industrial Systems / manufacturing IT environment.
Track record driving metric/KPI frameworks and monthly/quarterly business reviews (M /Q ).
Experience orchestrating leadership offsites and strategic topic reviews.

Education

Required: Associate Degree
Preferred: Associate Degree (or higher in Business, Communications, or IT-related field)

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