IT Operations Support Specialist

V2

Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloom filed Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2

Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
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Skills Required:
Jira, Microsoft Excel, Microsoft PowerPoint, Communications, Software Communications - Other, Microsoft Outlook, Microsoft Word, Ad Hoc Reporting, Budgeting, Budgets/Timing, Business Analytics, Data Analysis, Data/Analytics dashboards
Experience Required:
Specialist
• Knowledge and experience in IT Business Operations
• Experience in coordinating, organizing and hosting key meetings and events
• Inclusive style with the ability to collaborate and build meaningful relationships at all levels and functions of the organization
• Experience in developing internal communications to support an IT leadership team
• Demonstrated ability to support an IT leadership team in daily operations and to achieve their organizational objectives
• Be able to work cross-functionally, in a matrixed environment and have experience in a large multi-national company
• Most importantly, the successful candidate will exhibit the Client + behaviors and work diligently and ethically each day to help achieve success of the Client + plan
Experience Preferred:
The IT Business Operations Analyst (agency) will support the IS IT Business Operations Lead in collaboration with our IS IT colleagues to organize, support, & monitor business operations and performance of the Industrial Systems IT Team. The role responsibilities will include:
• Support operations of IS IT business activities
• Support stakeholders as needed to develop monthly updates and metrics, and consolidate into the required monthly report out artifacts per corporate standards
• Support meetings for the Industrial System IT Leadership teams
• Participate in development of executive updates and presentations for operational updates, organizational accomplishments to objectives, strategy and roadmap etc
• Develop, publish & distribute communications to improve knowledge sharing & awareness across the enterprise of IS IT strategies, roadmaps, activities and accomplishments
• Assist IS IT team members in monitoring business performance metrics to ensure IS IT targets are on track to be achieved by year end
• Assist IS IT leadership to ensure we are monitoring the big picture of activities and deliverables with the team focused on the right activities at the right time
• Participate in planning quarterly leadership offsites
• Help monitor activities and metrics on key IS IT initiatives
• Support scheduling and preparations for bi-weekly IS IT strategic topics reviews
• Monitor and support objectives, milestone targets & KPI's and engage team members when issues and blockers arise
Education Required:
Associate Degree
Education Preferred:
Associate Degree
Additional Information:
Hybrid Position 4 days a week onsite The Work Environment and Culture The Industrial System IT leadership team strive to create experiences that:
• Clarify strategic intent and vision of the Industrial System IT organization aligned to the Client+ plan
• Inspire team members to own the desired outcomes essential to the Client+ plan
• Build an inclusive environment that embodies freedom of thought and innovation
• Value trust, seek and provide candid feedback to continuously develop each other
• Support each other because we success or fail as a team
• Raise the bar of excellence in everything we do
• And most of all, have fun together

V2

Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
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