Group Product Leader - Mobile App Platform

Overview

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

In this position, our Retail Offboard Experiences (ROX) organization is growing the Ford App as a trusted digital companion, designed around our customers and their Ford — always ready, always connected, from pocket to pavement. We are seeking a highly experienced and strategic Senior Manager of Product Management to lead and oversee two critical areas:
Platform Foundations and Platform Experiences. This leader will define and drive the evolution of our mobile platform while underpinning seamless and delightful customer experiences across new digital touchpoints, ensuring that our digital companion "just works" and delivers consistent value from the underlying technology to the customer’s interaction with their vehicle, phone, smartwatch, and beyond. Success will be met by articulating product vision, strategy, and impact based on desirability, viability, and feasibility for internal and external customers.

• Define and Execute Platform Product Strategy:
  Iterate and champion the product vision, strategy, and roadmap for the Platform Foundations and Platform Experiences pillars, aligning with the Retail Offboard mission and Integrated Services priorities.
• Drive PaaS Evolution:
  Lead the development of a robust, scalable mobile platform that serves as a product and feature enabler across multiple customer surfaces. Oversee investments in internal tooling, data quality, data tagging, and foundational mobile platform components (e.g., standardized telemetry, A/B testing infrastructure).
• Pioneer Seamless Experience Enablers:
  Lead the product strategy for Platform Experiences, focusing on reusable enablers for native app experiences (e.g., Live Activities, iOS widgets), Voice Intelligence (e.g., Siri for Ford vehicle commands), and Wearables (e.g., iOS smartwatch).
• Champion Quality & Performance:
  Instill a culture of unwavering quality and reliability, ensuring all platform components and experiences "just work" through rigorous QA, test automation, performance monitoring, and continuous improvement.
• Foster
  
  Cross-Functional Collaboration:
  
  Partner with Mobile Engineering, Digital Design, and other retail mobile pillar leads to understand their needs, drive adoption of platform services, and ensure seamless integration of platform-enabled experiences.
• Lead & Develop Talent:
  Lead, mentor, and grow a high-performing team of Product Managers, fostering a culture of innovation, accountability, and cognitive diversity.
• Drive Data-Informed Decisions:
  Utilize data and analytics to inform product decisions, define success metrics, and measure the impact and value (including unit economics) of platform investments and experience enablers.
• Communicate Strategic Impact:
  Effectively communicate product strategy, progress, and impact to executive leadership, internal partners, and your team.

• Bachelor’s degree in Engineering, Design, Computer Science, or related field of study.
• 3+ years of Product Management experience, having demonstrably shipped successful digital products in the past.
• 3+ years of people management experience.
• 6+ years of experience in engineering, design, or product management roles with demonstrated experience in mobile technology or platform products.
• 6+ years of experience with end-to-end product delivery in a complex, multi-stakeholder environment.
• Proven experience owning and driving roadmap strategy and definition for platform components or multi-channel digital experiences.

• Master's Degree in Design, Computer Science, Engineering, Business, or a related field.
• Strong technical…