More jobs:
Enterprise
Job in
Dearborn, Wayne County, Michigan, 48120, USA
Listed on 2026-01-17
Listing for:
Digital Fix Consulting
Full Time
position Listed on 2026-01-17
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
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The role will be for a key member within the Enterprise Support team. The support scope of this position includes, but is not limited to G‑Suite, MacOS, Linux, iOS, Windows, Okta, Jira, laptops, desktops. This role has the responsibility of imaging, deploying and provisioning assets to end users with the expectation of customer service excellence.
What you’ll do:- Support the user community via service desk tickets, walk up, email and chat
- Ensure that all requests from users are logged and escalation procedures are followed
- Manage user accounts
- Assist Network Operations team with troubleshooting of network issues
- Assist Network Engineering team with deployment of network devices
- Install, move, add and change user desktops, laptops and tablets
- Identify, investigate and research user questions and problems as well as isolate, resolve or escal ate information systems problems
- Install and configure Linux desktop computer system hardware and software (including operating system and applications software)
- Install and configure printers and various network connected equipment
- Develop technical guidelines and document processes for desktop support area
- Coordinate special projects and system upgrades
- Brief customers and/or management on the status of the resolution efforts
- Take ownership of production related incidents including communications, escalations and follow‑up for root cause analysis
- Work closely with other members of the department on corporate initiatives
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines
- Certified Apple Reseller Certification
- Proven strong analytical and problem solving skills
- 2+ years of IT desktop support experience for Apple MacOS, Ubuntu Linux
- Strong familiarity with G‑Suite, Zoom, Slack and other collaboration platforms
- Experience with automated desktop deployments using modern configuration management systems
- Advanced understanding of Wired and Wireless Networking concepts, general troubleshooting steps and network tools
- JIRA, JAMF, Okta, Zoom and Splunk experience is desirable
- Extensive knowledge of computer hardware
- Strong written and verbal communication skills
- Demonstrated ability to work independently and multi‑task in an environment of changing priorities
- Demonstrated ability to effectively collaborate and coordinate across geographically distributed teams
- Proven resourcefulness, creativity and troubleshooting skills
- Experience working in a fast‑paced support role
- IP networking and subnetting knowledge
- Basic knowledge of networking technology and troubleshooting.
- 3+ years of overall IT support experience
- Familiarity with ITIL standards
- Familiarities with Microsoft Outlook 365
- Entry level
- Full‑time
- IT Services and IT Consulting
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