Salesforce Technical Lead; Service Cloud & OmniStudio

Salesforce Technical Lead (Service Cloud & Omni Studio)

STG is a fast-growing Digital Transformation services company providing Fortune 500 companies with Digital Transformation, Mobility, Analytics and Cloud Integration services in both information technology and engineering product lines. STG has a 98% repeat business rate from existing clients and has achieved industry awards and recognition for our services.

Responsibilities:

• Technical Delivery: Lead the design, development, and maintenance of robust solutions within Salesforce Service Cloud and Automotive Cloud. Own the technical delivery lifecycle, ensuring code quality, scalability, and performance.
• Omni Studio Architecture: Architect and deliver the implementation of complex business processes using Omni Studio.
• Guide the team in developing reusable Flex Cards, OmniScripts, Data Raptors, and Integration Procedures to enhance customer interaction processes.
• Integration: Deliver scalable integration patterns to enable real‑time, event‑driven data synchronization between Salesforce and enterprise financial systems (leveraging GCP native tools or similar middleware).
• Mentorship & Standards: Establish and enforce best practices, coding standards, and comprehensive documentation. Conduct code reviews and mentor developers to foster technical growth within the team.
• Stakeholder
  
  Collaboration:
  
  Collaborate closely with Product Owners, engineering and architecture stakeholders to translate complex requirements into technical specifications, ensuring alignment across CRM, marketing, and integration platforms.

Required Qualifications:

• Deep Salesforce Platform Expertise: Expert‑level mastery of Service Cloud (Case Management, Console, Entitlements, Knowledge).
• Deep understanding of the Salesforce platform core, including Apex, Visualforce, Lightning Web Components (LWC), and asynchronous processing.
• Omni Studio Specialization: Strong architectural background in Omni Studio (formerly Vlocity).
• Proven ability to design complex, guided user experiences and high‑performance data integration layers using Omni Studio tools.
• Data & Integration: Extensive experience designing enterprise‑grade data models and managing secure API integrations (REST/SOAP) in a large‑scale environment.

Experience Preferred:

• Experience in Automotive Cloud or the Financial Services industry (specifically Captive Finance/Lending).
• Cloud Integrations:
  Experience with Google Cloud Platform (GCP) native services (Cloud Functions, Pub/Sub) or similar serverless technologies for integration.
• Salesforce Certified System or Application Architect. Salesforce Certified Service Cloud Consultant.

The Salesforce Technical Lead (Service Cloud & Omni Studio) position is based at Dearborn, Michigan. A great opportunity to experience the corporate environment and lead personal career growth.

• Resume Submittal Instructions: Interested/qualified candidates should email their word‑formatted resumes to Ms. Shweta Huria at  and/or contact at . In the subject line of the email please include:
  First and Last Name (Salesforce Technical Lead (Service Cloud & Omni Studio)).
• For more information about STG, please visit us at

• Mid‑Senior level

• Full‑time

• Information Technology, Manufacturing, and Other

• IT Services and IT Consulting, Manufacturing, and Motor Vehicle Manufacturing

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance

Referrals increase your chances of interviewing at Systems Technology Group, Inc. (STG) by 2x.