Digital Product Manager, Retail Mobile App

Dearborn, MI, United States and 1 more (Hybrid)

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

In this position...

Come help build a better world, where every person is free to move and pursue their dreams. Ford Motor Company was built on the belief that freedom of movement drives human progress. It’s a belief that has fueled our passion to create great cars and trucks. And today, it drives our commitment to become the world’s most trusted mobility company, designing vehicles for a smart world that helps people move more safely, confidently, and freely.

Ford is experiencing significant business transformation in an ever-changing digital world. We are dedicated to delivering distinctive products and solutions, having an “always on” relationship with customers and continuously improving our user experience.

Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide. Integrated Services creates and markets new customer products and experiences by integrating hardware, software, and services across Ford Blue, Model e, Ford Pro and Lincoln. Within Integrated Services, our Digital Product Team leads the charge on creating innovative software for our customers.

Through listening to customers, research, and a deep understanding of the market, this team leads the future on how Ford can differentiate its vehicles and create experiences customers love. We are looking for passionate product professionals who will continue to help us redefine the future of mobility.

What you'll do...

As a Digital Product Manager at Ford, you will work cross-functionally to ensure the products we build will meet and elevate our customer's experience in the service area of the Ford & Lincoln app.

• Through listening to customer data and feedback, you will work to define new digital products to enhance the service experience in Ford & Lincoln retail apps.
• Work with a team to define product artifacts (PRDs, PRFAQs, Strategy Documents) for digital products
• Manage product lifecycle, prioritize product backlog, collaborate with design and engineering teams, gather and analyze market and customer data.
• Maintain a balance between business viability, user desirability and technical feasibility while delivering software products with a team.
• Work hands-on with the development team to prioritize, plan, and deliver software that creates excellent user experiences.
• Conduct product experiments, user interviews and other validation techniques to gather customer and product insights.
• Analyze quantitative data to make sure it is guiding us to make the best decisions for our customers.
• Work with global market leaders and translation teams to ensure product-market fit.

You'll have...

• Bachelor’s Degree required
• 3+ years as a product manager, with successful product launches in the past
• 3+ years defining product vision, strategy, product roadmaps
• 3+ years’ experience with Figma's prototyping features and managing product development using Jira
• Ability to build and manage product backlogs; can define and prioritize product features
• Strong leadership and communication skills to manage stakeholders across the organization
• Experience successfully leading collaborative efforts among engineering, design, and business teams to achieve shared objectives.