IT Sr Software Engineer

4 days ago – Be among the first 25 applicants

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world—together. At Ford, we’re part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for a chance to leverage advanced technology to redefine the transportation landscape, enhance customer experience, and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

Ford Service Reservation (FSR) and Lincoln Service Reservation (LSR+) provide a consistent and brand‑differentiated customer experience (CX) for Ford and Lincoln customers when scheduling and managing vehicle service appointments. The Dealer experience (DX) enables dealers to manage their mobile service, pickup, and delivery appointments efficiently. The Mobile Service Technician Portal app allows technicians to view and manage upcoming appointments.

In this position...

FSR/LSR+ needs technical leadership to ensure engineering excellence, work with other technical leaders and product management, and transform future service scheduling experiences for Ford and Lincoln customers and dealers. You will provide hands‑on engineering leadership to a growing team driving the delivery of world‑class, best‑in‑class CX for FSR/LSR+ users. This role requires a leader who can technically mentor team members, contribute directly to design, problem‑solving, and integrations, and champion an iterative development approach and business partners on MVP delivery through careful prioritization, managing demand, and coordinating dependencies.

This is a hybrid work opportunity which requires the selected individual to be onsite four days per week. Relocation assistance may be available for qualified candidates.

• Oversee the design and delivery of complex partner/Dealer Management Systems integrations with a micro‑service ecosystem.
• Lead the FSR/LSR+ team responsible for the systems and technology powering the Mobile Service scheduling Dealer Experience and customer service scheduling experiences for in‑person, pickup & delivery, and mobile service on Ford Pass, Tier3
  
  Web sites,  for retail customers, and Ford Pro business.
• Model modern software engineering practices (TDD, BDD, CI/CD, shift‑left, API‑first design, etc.) to support integration with existing Ford software products and external cloud‑based services.
• Collaborate with Ford’s Enterprise Architecture organization to rationalize technologies, leverage current offerings, and identify gaps or opportunities.
• Implement a talent system to review existing team capabilities and build a world‑class software engineering team.
• Provide thought leadership for the development, structure, and technology of Ford with skills in strategic planning, goal setting, process development, and opportunities for professional development.
• Work collaboratively with cross‑functional teams—including engineers, developers, and product owners—to define technical requirements and devise solutions aligned with business objectives.
• Continuously evaluate, in collaboration with senior tech architects, new GCP features, services, and technologies to enhance performance, reliability, and scalability of our cloud‑native applications.
• Strategize and work with senior leaders across Ford’s engineering organization to make measurable impact on a global scale by innovating with an iterative, agile, and user‑centric perspective.
• Manage global teams (current team U.S.; future footprint may extend to other regions).
• Provide engineering leadership for CX and drive a best‑in‑class experience for FSR/LSR+.
• Help business partners understand an iterative development approach and focus on delivering a minimum viable product (MVP) and releases through careful prioritization.
• Initial team size: around 10 associates and purchased service capacity with external partners.
• Provide technical mentoring to team members.
• Be hands‑on as…