Nurse Case Manager

Overview

Nurse Case Manager at ACCESS - Arab Community Center for Economic and Social Services

Job Status:
Full-time

• Conduct social and medical risk assessments on clients including monitoring patient vital signs and develop plans of care specific to their health needs. Assessments may be conducted on ACCESS property or in clients homes
• Enroll clients into appropriate program benefits and activities and monitor progress. Coordinate the delivery of benefits and services to clients. Refer clients to other services as needed
• Advocate on behalf of client in written and oral form when providing necessary referrals and contacts with other departments/agencies/companies
• Assist clients in recognizing and understanding “at risk” behaviors
• Provide one to one health education to clients
• Plan, provide and/or conduct educational presentations to clients
• Functions as a member of a multidisciplinary team that includes a nurse practitioner and clinicians
• Review, interpret and explain to program participants the policies and procedures of the program
• Document all services in compliance with the agencies quality assurance plan. Report on program progress at required intervals per funding guidelines
• Develop and update educational materials for use by patients. Participates in team reviews, staff meetings and staff trainings
• Maintain agency confidentiality, client’s privacy, and HIPAA compliance
• Supervise, coach, and assess staff performance
• May participate in grant proposal writing and submission
• May participate in audits as needed
• Maintains currency on new developments in the nursing field as mandated by the National Council of State Boards of Nursing
• Operates standard office equipment and uses required software applications
• Shall follow the funding sources requirements and CARF standards applicable to the services you provide
• Performs other duties and responsibilities as assigned

• Minimum Degree
  
  Required:
  
  Associate’s Degree in Nursing
• Bachelor’s Degree in Nursing preferred
• Minimum of two years experience in supervising a team in a community health setting or other related health field or any equivalent combination of experience, education, and/or training approved by Human Resources

• Must be registered nurse in good standing based on current licensure requirements administered by the Michigan Board of Nursing Department of Licensing and Regulatory Affairs

• Guidelines and standards of the program
• Medical/ health and social risk standards
• Fundamental knowledge of concepts, practices and procedures used in nursing education and counseling as well as public health and dealing with high risk populations
• Intermediate math skills
• Basic knowledge of training design and culturally sensitive delivery for individuals and groups

• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Instructing — Teaching others how to do something
• Operating standard office equipments and using required software applications, including Microsoft Office, Excel and PowerPoint, the reporting software recommended by funding agency and the ACCESS Electronic Health Record system

• Actively listen to clients
• Partner with other functional areas to accomplish objectives
• Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed
• Organize and prioritize multiple tasks and meet deadlines
• Communicate effectively, both orally and in writing
• Speak and write in English. Ability to interpret, speak and write in Arabic, Spanish or other native language of the predominant service population a plus
• Maintain confidentiality of agency and client information
• Work independently as well as collaboratively within a team environment
• Handle stressful situations and provide a high level of customer service in a calm and professional manner
• Establish and maintain effective working relationships

• Hours:
  
  Normal business hours. Some additional hours may be required.
• Travel Required:
  
  Local travel may be required. Travel required within Wayne, Oakland, and Macomb Counties. Travel throughout the state may be required based on the assigned functional area.
• Working Environment:
  Climate controlled office environment during normal business hours.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Health Care Provider
• Industries:
  Individual and Family Services